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Patient Call Center Agent

4 months ago

Brooklyn, United States Tru Medical Management Full time

**Benefits**:

- 401(k)
- Paid time off
- Training & development

Patient Call Center Agent Job Responsibilities and Duties:

- Answer all incoming calls, and address patient’s inquiries, needs, complaints, or other issues
- Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued
- Utilizing EMR system for patient demographic updates, prescription requests, and scheduling appointments
- Assisting in patient translation, if required
- Confirm patient visits for next day appointments
- Identify and escalate issues to management
- Complete daily call logs and reports
- Sorting and filing all incoming fax correspondence
- Other duties as assigned

Patient Call Center Agent Qualifications and Skills:

- High school diploma or equivalent
- Superior active listening, verbal, and written communication skills
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Ability to handle stressful situations appropriately
- Fluency in Spanish
- EMR experience a bonus

**Benefits**:

- Holiday pay
- Commuter benefits
- 401K
- Bereavement leave
- On-the-job training
- Paid time off
- Paid training
- Promotional/growth opportunities
- Full-time/Part-time opportunities

**Job Types**: Full-time, Part-time

**Education**:

- High school or equivalent (required)

**Experience**:

- Customer Service in a medical setting: 1 year (required)

**Language**:

- Spanish (required)