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Clinical Specialist, CRM

2 months ago

Little Rock, United States Medtronic Full time

Bring your talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career that changes lives.

CAREERS THAT CHANGE LIVES - POSITION DESCRIPTION:

Provide technical, educational, operational and sales support to assist the district in meeting Cardiac Rhythm Management (CRM) sales and customer service objectives. CRM seeks collaborative candidates who will meet our customer expectations by striving without reserve for the greatest possible reliability and quality in our products, processes, and systems by being accountable, having a voice and taking action.

Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise. CS's are required to work a number of weekends and holidays during the quarter, as determined by local management. Weeknight call coverage is the primary responsibility of the Sales Rep, however, at times, business and/or geographical needs require a CS to be scheduled for weeknight coverage as approved by regional management.

To find all Cardiac Rhythm Management Clinical Specialist roles available please usein the key word search at Medtronic Careers

A DAY IN THE LIFE: POSITION RESPONSIBILITIES:

  • Technical Support

o Successfully completes CRM Field Technical Training - including online and field-based training

o Performs checks/interrogations of all CRM medical device systems post sign-off

o Supports implants of all CRM products post sign-off

o Provides on-call support as needed on evenings and weekends post sign-off

o Provide troubleshooting support as requested

  • Operational Support

o Assures completion of patient registration and any other required hospital documentation

o Helps manage consignment inventory and trunk inventory once obtained

o Provides additional inventory support to meet customer needs

o Maintains software on programmers throughout the district as directed

o Assists with managing daily coverage logistics as needed

  • Educational Support

o Educates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed

o Assists with educating and training new Clinical Specialists and Sales Representatives post sign-off

  • Sales Support

o Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRM products and solutions offer value to the customer

o Assists with obtaining customer POs throughout the quarter

o Has a basic understanding of the competitive landscape

o Independently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives

  • Ongoing Technical Development

o Stays up to date on new products, solutions and patient management offerings

o Completes all assigned training in a timely manner

  • Performs other related duties as assigned

MUST HAVE - BASIC QUALIFICATIONS:

IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME

  • High School Diploma PLUS a minimum 6 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing -OR-
  • Associate's Degree PLUS a minimum 4 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing -OR-
  • Bachelor's Degree PLUS a minimum 2 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science or computing

NICE TO HAVE - DESIRED/PREFERRED QUALIFICATIONS:

  • Thorough working knowledge of medical terminology and the medical device industry
  • Proven ability to build/maintain positive relationships with peers and colleagues across organization levels
  • Strong work ethic in accomplishing objectives of the position
  • Expertise with Microsoft tools & other applications (ie, SalesForce.com)
  • Ability to meet vendor credentialing requirements
  • Excellent customer service skills
  • Excellent interpersonal, written/verbal communication skills
  • Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines
PHYSICAL JOB REQUIREMENTS
  • The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  • Frequent required travel to customer clinics, hospitals, and offsite meetings. While performing the duties of this job, the employee is regularly required to be independently mobile
  • Continuous verbal and written communication
  • Frequent 2- handed lifting of up to 40 lbs. from floor to chair/table and from one to another surface at approximately the same level
  • Sitting, standing and/or walking for up to eight plus hours per day
  • Environmental exposures include eye protection, infectious disease and radiation
  • Ability to wear 7-9 lbs of lead for extended periods of time while in the O.R.
  • Frequently required to use hands to finger, handle or feel objects, tools or controls
  • Ability to effectively use a mobile phone, PC, keyboard and mouse
  • Frequent bending/stooping, squatting and balance
  • Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer
  • Must be able to drive approximately 80% of the time within assigned territory.
  • Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise. CS's are required to work a number of weekends and holidays during the quarter, as determined by local management. Weeknight call coverage is the primary responsibility of the Sales Rep, however, at times, business and/or geographical needs require a CS to be scheduled for weeknight coverage as approved by regional management.
  • Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application.
Travel Requirements
  • Minimum travel of 10%

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits here.

In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards on page 6 here.

The provided base salary range is used nationally. The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location, etc.

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)