Refugee Site Supervisor

7 days ago

Allentown, United States Bethany Full time
Refugee Site Supervisor

Requisition #: req13571

Location: Allentown, PA

Hours: Full-time (40-hours/week)

Bethany is changing the world through family. We began our work by serving one child more than 75 years ago. Today, Bethany is an international Christian nonprofit partnering with communities in more than 30 states and in several countries around the world. We strengthen and preserve families, support displaced people fleeing danger, and find safe, loving families for children who need them. Bethany is at the forefront of creating and implementing solutions to meet the growing needs of vulnerable children and families in the U.S. and around the world.

The Refugee Site Supervisor will primarily be responsible for providing successful development, operations and management of Refugee Resettlement programs and services within a specific designated geographic area. This individual will also successfully supervise direct service and support staff across the programs and contracted services. The Site Supervisor will also be accountable for the quality of service delivery, utilizing professional standards, corporate office expectations and contract requirements.

The Refugee Site Supervisor is expected to perform effectively with little supervision, while following adequate practices in volunteer service management along with agency, federal, and state regulatory requirements.

ESSENTIAL JOB RESPONSIBILITIES
  • Assist in the hiring and training of direct service and support staff;
  • Provide direct supervision of direct service and support staff through individual supervisory sessions, team meetings, peer supervision and annual performance reviews;
  • Ensure program compliance as required by with contract agency and ORR;
  • Review client records and reports to ensure high quality of service delivery;
  • Assist staff in recruitment, development, nurturing and maintaining relationships with landlords, churches, volunteers and employers;
  • Provide, when needed, case coverage for refugee services in the absence or turnover of program staff;
  • Develop and maintain an understanding of current refugee issues through personal reading, attendance at related seminars, webinars and conference calls;
  • Ensure agency policies and procedures are enforced through completion of staff evaluations, timesheets, reimbursement oversight and other agency approval procedures;
  • Manage ETO schedules to ensure adequate coverage and availability of services to clients;
  • Attend and participate in branch lead staff and general staff meetings;
  • Assist in representing BCS in training and educating local faith-based organizations, educational institutions, and individuals on refugee issues;
  • Conduct weekly staff meetings and review weekly work plans with all staff to ensure quality client services;
  • Ensure timely responses to DCRM inquiries, either directly or through designated staff;
  • Participate in Quarterly Consultation and other area Refugee Services community meetings;
  • Maintain a positive, professional working relationship with LIRS and other Refugee-serving agencies;
  • Assist branch development staff in fundraising for the Resettlement Parolee program;
  • Perform other duties as assigned.
QUALIFICATIONS:
  • Master's degree in Social Services, or equivalent field of study preferred;
  • Bachelors degree in Social Services, or equivalent field of study;
  • At least three (3) years of experience overseeing a program in the field of social services;
  • Experience managing others with successful budget development and management expertise;
  • Excellent verbal and written communication skills;
  • Demonstrated clinical, therapeutic, and crisis intervention skills;
  • Ability to work independently and exercise a high level of confidentiality;
  • Computer skillssufficient to perform essential functions including knowledge of MicrosoftOffice suite;
  • Must be 21 years old with a valid driver'slicense with at least 3 years driving experience in the U.S. to operate avehicle on behalf of Bethany. Must also pass a Motor Vehicle Records (MVR)check and maintain a reliable vehicle with proof of adequate insurancecoverage;
  • Pass a criminal history screen, including state and local child protection agency registries;
  • Subscription to andintegration of the agency Statement of Faith and Mission Statement.

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