Technical Support Specialist

3 weeks ago

Trenton, United States Teledyne FLIR LLC Full time
Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Teledyne Princeton Instruments, a business unit of Teledyne Digital Imaging US, Inc, designs and manufactures high-performance CCD, sCMOS, ICCD, EMCCD, emICCD, and InGaAs cameras; spectrographs; and optics-based solutions for the scientific research, industrial imaging, and OEM communities. We take pride in partnering with our customers to solve their most challenging problems in unique, innovative ways.

Technical Support Specialist is a hands-on position, driving customer success though effective problem resolution and strong customer relationship management. He/she provides direct support of Princeton Instruments customers to ensure that applications are successful and works with various departments within the company to implement product improvements. This is a global role with direct responsibility to increase customer satisfaction. The position requires constant interaction with the current and potential customers as well as PI's sales, marketing, engineering and global support teams.

KEY RESPONSIBILITIES
  • Providing pre- and post-sale technical and applications support for Princeton Instruments customers
  • Analyzing and resolving complex system issues and implementing corrective actions
  • Maintaining knowledge base, application documentation and procedures
  • Field installation and training of imaging and spectroscopy systems
  • Developing and assisting in internal technical training programs
  • Managing customer support section of the website
EDUCATION / EXPERIENCE
  • BS, MS or PhD in Physics, Physical Chemistry or Engineering; other degrees with relevant experience will be considered
  • Excellent interpersonal, written/oral communication skills.
  • Technical aptitude with understanding of a solution, not just the product.
  • Software skills: CRM tools, MS Office; Programing experience in C#, Matlab, Python and LabView is preferred
  • Experience with scientific research and analytical instruments
  • Knowledge of optics, imaging and spectroscopy is a plus
  • Travel required ~25%


Citizenship Requirements

Due to the type of work at the facility and certain access restrictions, successful applicants must be a U.S. Citizen or Green Card holder.

What can Teledyne offer YOU?
A Competitive Salary & Benefits Package
Excellent Health, Dental, Vision
Paid Vacation Time
Paid Sick Time
Life Insurance Benefits
Paid Holidays
401(k) Eligibility
Employee Stock Purchase Plan
Educational Tuition Reimbursement

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.

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