Current jobs related to Help Desk Support Level 2 - Nashville - K2 Staffing, LLC

  • Help Desk Associate

    2 weeks ago

    Nashville, Tennessee, United States My Modern Desk Full time

    My Modern Desk is seeking a Help Desk Associate to join our team. In this role, you will provide technical support to customers via email, phone, and chat, and resolve issues efficiently and professionally.Responsibilities:Resolve customer issues quickly and accurately.Communicate complex technical information to customers in a clear and concise...

  • IT - Help Desk Support - Level 1

    1 day ago

    Nashville, United States First Acceptance Insurance Company Full time

    Essential Job FunctionsResponds to and diagnoses problems through discussions with users, including problem recognition, research, isolation, and resolution stepsRecords actions taken and follows up on deferred actionsReallocates problem calls to an alternative, relevant support groupProvides immediate resolution to less complicated problems and issuesHelps...

  • Help Desk Expert

    2 weeks ago

    Nashville, Tennessee, United States My Modern Desk Full time

    Job ProfileWe are seeking an experienced Help Desk Expert to join our remote team at My Modern Desk. As a key member of our customer-facing team, you will be responsible for handling customer inquiries, resolving issues, and delivering exceptional customer experiences.This role requires strong communication and problem-solving skills, with the ability to...

  • Help Desk Support Specialist

    1 month ago

    Nashville, Tennessee, United States TEKsystems Full time

    Job OverviewWe are seeking an experienced Help Desk Support Specialist to join our team in Nashville, TN. This is a great opportunity for individuals who enjoy working with technology and providing excellent customer service.About the RoleThis is a full-time position that requires the candidate to be in the Middle TN area and able to drive to Smyrna for...

  • Help Desk Technician

    4 months ago

    Nashville, United States TEKsystems Full time

    Job DescriptionJob DescriptionFully Remote***** Have to be willing to go onsite to pick up equipment and future potential meetings. Duration12 Duration UnitMonth(s) Req Description Description\*\*\*\*\*\* The candidate will need to be in the Middle TN area and able to drive to Smyrna for first day pick up of equipment and potential one off...

  • Help Desk Associate

    2 weeks ago

    Nashville, Tennessee, United States TriOptus LLC Full time

    Help Desk SpecialistWe are looking for a skilled Help Desk Specialist to join our team at TriOptus LLC. In this role, you will be responsible for providing technical support to customers, resolving issues efficiently, and maintaining accurate records. You will work closely with internal stakeholders to ensure seamless communication and resolve any issues...

  • Senior Help Desk Technician

    1 month ago

    Nashville, United States Upstream Risk Management Full time

    We are looking for a Tier 2 Support Specialist to embed with Amazon's corporate security division. The support specialist will join a global team of help desk professionals who are collectively responsible for responding to reported security device issues from c.400 corporate locations across the globe. You will be responsible for helping to resolve those...

  • Help Desk Coordinator

    2 weeks ago

    Nashville, Tennessee, United States Tow Pro Full time

    Job OverviewTow Pro is seeking a Help Desk Coordinator to join our team. As a Dispatcher Customer Service Representative, you will handle customer inquiries and provide information about vehicles and services.The ideal candidate will have previous experience in customer service, sales, or other related fields. The estimated salary for this role is $45,000 -...

  • Temporary - Computer Lab/Help Desk Technician (Pool)

    4 weeks ago

    Nashville, United States Tennessee Board of Regents Full time

    Title: Temporary - Computer Lab/Help Desk Technician (Pool)POSITION SUMMARYAssist with daily operations of the User Support Services Assist by helping students, faculty, and staff with technology-related issues and questions and by helping computer lab technicians and media services with technology setups.ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND...

  • Technical Help Desk Assistant

    2 weeks ago

    Nashville, Tennessee, United States Lipscomb University Full time

    **About Us:**Lipscomb University is committed to providing exceptional educational experiences to our students. Our IT Department plays a vital role in supporting this mission by offering reliable IT services and resources.Salary: Competitive hourly rate based on qualifications and experience**Job Summary:**We are seeking a highly motivated and...

  • Security Help Desk Technician

    7 months ago

    Nashville, United States Galactic Advisors Full time

    Looking for a way to launch your career in cybersecurity?Looking for a permanent remote-only position?Are you looking for a place where you can make a difference? If you're a go getter that wants to have an impact and not just another number, this position is for you.We are looking for a motivated help desk support technician that is motivated to learn and...

  • Security Help Desk Technician

    2 months ago

    nashville, United States Galactic Advisors Full time

    Looking for a way to launch your career in cybersecurity?Looking for a permanent remote-only position?Are you looking for a place where you can make a difference? If you're a go getter that wants to have an impact and not just another number, this position is for you.We are looking for a motivated help desk support technician that is motivated to learn and...

  • Security Help Desk Technician

    1 week ago

    Nashville, United States Galactic Advisors Full time

    Looking for a way to launch your career in cybersecurity?Looking for a permanent remote-only position?Are you looking for a place where you can make a difference? If you're a go getter that wants to have an impact and not just another number, this position is for you.We are looking for a motivated help desk support technician that is motivated to learn and...

  • Customer Support Associate

    1 week ago

    Nashville, Tennessee, United States My Modern Desk Full time

    Job OverviewWe are seeking a skilled and proactive Remote Customer Service Agent to join our growing team at My Modern Desk. This role offers the opportunity to work in a dynamic environment, providing exceptional customer experiences and contributing to the company's growth.

  • Technical Support Specialist

    2 weeks ago

    Nashville, Tennessee, United States K2 Staffing, LLC Full time

    Job TitleHelp Desk Support Level 2 About the RoleWe are seeking a skilled Help Desk Support Level 2 Technician to join our team at K2 Staffing, LLC. As a Help Desk Support Level 2 Technician, you will be responsible for providing technical support and solutions to clients in a fast-paced IT environment. Key ResponsibilitiesProvide pre- and post-sales support...

  • Entry Level Data Specialist

    2 months ago

    Nashville, United States Aston Carter Full time

    Transportation Carrier Specialist Shifts: 2 HC- Sunday-Wednesday 8am-6:30pm *1 WFH day 2 HC - Wednesday-Saturday 8am-6:30pm *1 WFH day 1 HC - Monday-Friday 9-5pm *2 WFH days **This will change beginning January 2nd 2025 when all employees are expected to be in office all schedule shift days. Pay: $21.00 Start Date: 10/28/2024 Contract to Hire (3 month) Key...

  • Upstream Risk Management | Senior Help Desk Technician | nashville, tn

    1 month ago

    nashville, United States Upstream Risk Management Full time

    We are looking for a Tier 2 Support Specialist to embed with Amazon's corporate security division. The support specialist will join a global team of help desk professionals who are collectively responsible for responding to reported security device issues from c.400 corporate locations across the globe. You will be responsible for helping to resolve those...

  • Supervisor Service Desk

    4 weeks ago

    Nashville, United States DYOPATH Full time

    DYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is...

  • Help Desk Tech Support

    3 weeks ago

    Nashville, United States Swipejobs Full time

    Job DescriptionJob DescriptionApply Today, Work TodayWeekly PayJob Description:A large National Healthcare Company is hiring a Member SupportAnalyst.Must have supply chain or medical industry related experience.The Member Support Analyst is assigned a base of accounts and provides Tier 1 technical support as well as overall HPG support for incident...

  • Customer Experience Resolution Professional

    2 weeks ago

    Nashville, Tennessee, United States My Modern Desk Full time

    About the RoleWe are looking for a highly skilled and motivated individual to fill the position of Remote Customer Support Representative at My Modern Desk. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and ensuring the highest level of satisfaction.ResponsibilitiesProvide timely and effective...

Help Desk Support Level 2

3 months ago

Nashville, United States K2 Staffing, LLC Full time
Summary

Our client is a leading IT Solutions Company located in Nashville, TN and they are in need of a Help Desk Support Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs.

Duties & Responsibilities
  • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
  • Deploying and managing Windows Servers and Active Directory
  • Designing Local Area Networks
  • Implementing and monitoring network security
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Performing network infrastructure troubleshooting
  • Manage Microsoft Exchange Server
  • Telephone solutions
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding
Qualifications & Requirements
  • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
  • 2-3 years of experience in a client-facing environment such as sales engineering
  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
  • Possesses strong organizational and time-management skills
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
  • Strong understanding of technology and business productivity systems
  • Experience with RMM (remote monitoring and management) tool a plus
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
  • Sales training experience is a plus
  • Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
  • CompTIA Net+ and/or CompTIA Security+
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
  • CCNA or CCIE-Cisco certifications a real plus

Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.