Help Desk Support Specialist
7 days ago
Job Overview
We are seeking an experienced Help Desk Support Specialist to join our team in Nashville, TN. This is a great opportunity for individuals who enjoy working with technology and providing excellent customer service.
About the Role
This is a full-time position that requires the candidate to be in the Middle TN area and able to drive to Smyrna for equipment pickup and potential meetings.
Key Responsibilities
- Provide first-level contact and issue resolution for our main help desk phone line and email.
- Respond to questions and issues reported by users, troubleshoot incident cause, and escalate when necessary.
- Record issues on an incident tracking system in a timely manner.
Requirements
- 1-2 years of experience in help desk support.
- Excellent verbal and written communication skills.
- Ability to provide outstanding customer service.
Benefits
This role offers a competitive salary of $40,000 - $60,000 per year, depending on experience. Additionally, you will have the opportunity to work in a stable and growing organization with a 37.5-hour workweek.
Why Join Us?
We offer a great work-life balance, allowing you to maintain a healthy lifestyle while advancing your career. Our company culture values teamwork, innovation, and growth, making it an ideal place to start or continue your IT career.
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