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IT Help Desk Support Specialist
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IT Help Desk Support Specialist
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Atlanta, United States Resolution Technologies, Inc. Full timeIT Help Desk Support Specialist Career OpportunityOur client who is a well-respected government agency is seeking an experienced IT Help Desk Support Specialist. This person will provide daily support to both walk-in and remote internal agency users, managing and triaging incidents and requests through ServiceNow. The ideal candidate will be highly skilled...
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IT Help Desk Support Specialist
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Atlanta, United States Resolution Technologies, Inc. Full timeJob: IT Help Desk Support Specialist Type: Contract (12-Month w/potential for Annual Renewals) Pay Rate: $23.00 per hour Benefits: Optional Medical, Vision, and Dental coverage available after 30-days of employment; optional 401k participation available after 60-days of employment IT Help Desk Support Specialist Career Opportunity Our client who is a...
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IT Help Desk Support Specialist
2 months ago
Atlanta, United States Resolution Technologies, Inc. Full timeJob: IT Help Desk Support Specialist Type: Contract (12-Month w/potential for Annual Renewals) Pay Rate: $23.00 per hour Benefits: Optional Medical, Vision, and Dental coverage available after 30-days of employment; optional 401k participation available after 60-days of employment IT Help Desk Support Specialist Career Opportunity Our client who is a...
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Help Desk Support Specialist
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Help Desk Support
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Help Desk Support
2 months ago
Atlanta, United States HHS Technology Group, Inc. Full timeWHO WE ARE: At HHS Tech Group (HTG), our work matters, and each of us makes a difference in the lives of people every day. HTG is a leader in the development and delivery of innovative, purpose-built modular software and technology solutions to clients in the commercial and government sectors. WHAT WE DO: HHS Tech Group creates innovative,...
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IT Help Desk Technician
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Help Desk Analyst
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IT Help Desk Technician
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Help Desk Engineer/ Support
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Help Desk Analyst
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Help Desk Analyst
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Help Desk Specialist
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IT Help Desk Support Technician
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Atlanta, United States Econ One Research, Inc. Full timeJob DescriptionJob DescriptionWho We AreWe are an economic research consulting firm--which is a fancy way of saying we are a professional services firm (think of our commodity as selling time) who are proud of doing our jobs well and are always thinking about our current client work and our next project. About The RoleWe are seeking a highly motivated and...
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IT Help Desk Support Technician
3 weeks ago
Atlanta, United States Econ One Research, Inc. Full timeJob DescriptionJob DescriptionWho We AreWe are an economic research consulting firm--which is a fancy way of saying we are a professional services firm (think of our commodity as selling time) who are proud of doing our jobs well and are always thinking about our current client work and our next project. About The RoleWe are seeking a highly motivated and...
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Help Desk Specialist
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Atlanta, United States Metas Solutions Full timeJob DescriptionJob DescriptionAbout Us:Metas Solutions is a professional services firm headquartered in Atlanta, GA. We are an 8(a)-certified, Woman Owned Small Business (WOSB/EDWOSB) headquartered in Atlanta, GA, with offices at StudioPlex in Atlanta's Old Fourth Ward neighborhood. Metas is a professional services firm that offers technical assistance...
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Help Desk Analyst 1
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Atlanta, United States State of Georiga Full timeCriminal Justice Coordinating Council The Criminal Justice Coordinating Council (CJCC), Criminal Justice Unit (CJ), funds numerous adult programs throughout the state aimed at improving treatment, recidivism, and crime reduction outcomes. Funding is Help Desk Analyst, Help Desk, Analyst, Operations, Technology
Help Desk Support
1 month ago
WHO WE ARE:
At HHS Tech Group (HTG), our work matters, and each of us makes a difference in the lives of people every day.
HTG is a leader in the development and delivery of innovative, purpose-built modular software and technology solutions to clients in the commercial and government sectors.
WHAT WE DO:HHS Tech Group creates innovative, purpose-built technology products and solutions, resulting in value and positive, quantifiable impact for our clients and the people they serve.
Our people bring our software to life through collaborative relationships with our clients, working as a team, helping to solve complex problems that create positive personal and community impact for the people our clients serve.
Each day, our software products and our people are making a difference.
OUR PEOPLE MATTER MOST:Improving the lives of others and making an impact daily is no simple task. We are
dedicated to our team's professional and personal growth and well-being.
Join us
WHO WE ARE HIRING: Help Desk Support
Who we need:HHS Technology Group is seeking qualified applicants for the position of Helpdesk Support role. This is a full-time salaried position with full benefits and work will be performed at HTG Headquarters, 6600 N. Andrews Ave, Suite 570, Fort Lauderdale, FL 33309.
Candidates must be legally authorized to work in the US.
What you will do:The responsibilities include, but are not limited to, taking care of our internal and external stakeholders by executing on security, quality, cost, productivity, profitability objectives. The candidate will be responsible for handling multiple tasks at any given time; acclimating to change easily; dealing with the unexpected. Security is the most important part of all jobs within; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards, always.
Responsibilities:- Takes ownership of issues reported to the team through email, phone, chat, etc. and sees them through until resolved or passed on to another team.
- Show the ability to work with little direct supervision.
- Effectively communicate with both IT professionals and end users.
- Possess troubleshooting skills to determine root causes of issues.
- Provides support for end users as well as local IT technicians.
- Trouble shooting error messages or improper results and assisting with providing correct procedures for using software properly.
- Provides timely status updates and follow up information to the teammates who report the issues.
- Solve routine to moderately complex support issues with initiative, sound judgement, attention to detail, process orientation, clear communication when escalating and exceptional customer service.
- Develop expertise with in-house application to perform issues identification, verification, diagnosis, and troubleshooting to drive business efficiencies.
- Collaboration with teammates across the organization, as well as external customers.
- Bachelor's Degree, preferable in Computer Sciences.
- 2 years of experience supporting and configuration of Microsoft Office 365 services.
- 2 years of experience with Customer Support or Helpdesk Experience.
- 2 years of experience in software support.
- Experience troubleshooting hardware.
- Experience in incident documentation and resolution.
- Experience with ZoHo ManageEngine Service Desk.
- Experience with Intune.
- Proven ability to actively communicate across different mediums including email, phone, instant messaging.
- Ability to be responsive, responsible and flexible in a fast-paced environment.
- Proven team player with excellent customer service, interpersonal, and communication skills with absolute dedication of taking care of our customers.
- Demonstrated self-motivation, taking initiative, and searching for continual improvement in processes without direction from supervisor.
- Demonstrated excellent organizational and time management skills.
- Experience interacting with internal and external clients.
- Demonstrated proactive and positive problem solving; demonstrated analytical and troubleshooting skills with limited or no supervision through excellent organizational and time management skills.
- Willingness to strive for personal growth, learning and development.
- Certification in CompTIA A+, Microsoft, AWS or others a plus.
