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Help Desk Specialist

2 months ago

Charlotte, United States VetJobs Full time
Job Description

Job Summary:
The Help Desk Specialist provides end user support for day-to-day computing needs including fielding helpdesk requests, diagnosing and addressing computing, software and network connectivity problems.Duties/Responsibilities:
  • Assists users by answering questions and providing support in a timely manner.
  • Provides problem resolution, reassigning or escalating advanced inquiries to appropriate technician or staff.
  • Records data required to analyze problems and track them to final solution.
  • Prepares and presents reports related to IS problems and help desk activity for management review and action.
  • Setup new users with laptop, docking station, monitor(s), email account, etc.
  • Image laptops & setup for users.
  • Performs other related duties as assigned.
Required Skills/Abilities:
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office Suite or related software.
  • Excellent organizational skills and attention to detail.
  • Excellent interpersonal skills.
  • Ability to explain technical information in understandable language to nontechnical staff members.
Education and Experience:
  • High School diploma or GED.
  • At least 2 years experience in an IT help desk or technical support role.
  • Experience with Handheld Scanners a plus
  • Experience with Zebra Bar Code Printers a plus.