Help Desk Support Specialist

3 weeks ago


charlotte, United States Apex Systems Full time

Apex Systems is seeking Tier 1 Support Specialists that have strong technical and customer service skills.


Location: Charlotte, NC

  • Hybrid Schedule (4 days onsite/1 day remote)
  • Monday - Friday 9:30 AM - 6:30 PM

Contract length: 6+ month contract with extension contingent on performance

Rate: $16+/hr


Requirements:

  • 6+ months Previous IT helpdesk experience
  • Experience using ticketing systems, writing technical support reports, and documentation
  • Experience troubleshooting Windows 7 & 10



Job Summary:

  • Provides first level support for all end-users via telephone, email or chat. Troubleshoots and resolves hardware, software and voice/data communication systems issues. Escalates calls when appropriate. Writes concise, informative service tickets. Follows up on all tickets in a timely manner and pursues issues through to resolution. Requires experience using ticketing systems and writing technical support reports and documentation. Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks


Pros:

  • Great opportunity to grow your helpdesk/IT support experience
  • Laid back work environment
  • Free parking



*Please note that as a contract employee of Apex Systems, benefits include the below with employee contribution*

  • Health
  • Dental
  • Vision
  • Life Insurance; Short Term Disability
  • Hospitalization Coverage
  • Direct Deposit
  • Weekly Pay Periods
  • Training and Development Programs
  • 401k
  • Referral Program


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