Technology Support Analyst

1 month ago

Miami, United States Perez Art Museum Miami Full time
Description

Job Title: Technology Support Analyst

Department: Technology

Reports to: Senior Director of Technology

Position Overview: The Technology Support Analyst provides front-line IT support to all our internal customers and external vendors when applicable. This role requires strong technical skills, including in-depth knowledge of Virtual Desktop Infrastructure (VDI) environments with a focus on VMware, including management within vSphere and Horizon. Proficiency in operating systems such as Windows 10, Windows 11, and Mac OS, as well as foundational knowledge of Office 365 and the Microsoft Office suite, is essential. Experience troubleshooting Adobe products like Acrobat and Photoshop is considered a significant bonus. The role involves providing technical assistance on various issues related to hardware, software, network, or peripherals and monitoring system alerts for hardware, application, and communications failures. Given the Technology department's interaction with all museum departments in multiple capacities, this role also demands high-level interpersonal skills and the ability to solve complex IT issues with a creative problem-solving mindset.

Requirements

Required Degree: Associate degree in computer related discipline or equivalent.

Qualifications:

  • Minimum of 2 years of relevant experience in an enterprise environment providing end-user desktop support or in a computer operations environment.
  • Strong familiarity with Virtual Desktop Infrastructure (VDI) environments, particularly with VMware, including managing items within vSphere and Horizon.
  • Comprehensive knowledge of operating systems, including Windows 10, Windows 11, and Mac OS.
  • Foundational knowledge of supporting Office 365 and the Microsoft Office suite is required.
  • Experience with Adobe products such as Acrobat and Photoshop is a bonus, particularly from a troubleshooting perspective.
  • Proficient in managing user accounts and permissions through Windows Active Directory, including expertise in password resets and account unlocks.
Preferred Qualifications:
  • A preference for candidates with experience in the civic sector or the arts and culture sector, who bring a unique understanding of how technology supports the mission of these organizations.
  • Candidates with a strong background in managing and troubleshooting a range of software applications, particularly in a VDI environment, will be given special consideration.
Teamwork Skills:
  • Be an enthusiastic, helpful and positive member of the team
  • Be professional, responsible and mature in conduct and behavior
  • Be understanding of, encouraging to and friendly with all co-workers
  • Be self-motivated and use time wisely
  • Maintain open line of communications with each department on pertinent information
  • Maintain effective communication by means of meetings and memorandums
  • Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the employee handbook.
Physical Demands:
  • Walk, bend, lift (up to 25 pounds) files, office supplies an electronic equipment.
  • Finger dexterity to pick up paper and use computer keyboard.
  • Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Ability to hear in normal tones including telephone and face-to-face conversation.

  • Technical Support Analyst

    1 week ago

    Miami, Florida, United States ADS Technology Full time

    Job OverviewThe Technical Support Analyst provides both onsite and remote assistance for a diverse range of clients, utilizing effective time management and technical expertise to ensure timely resolution of support requests.KEY RESPONSIBILITIES Engage with clients regarding support inquiries through various communication channels. Deliver assistance to...

  • IT Support Analyst

    2 weeks ago

    Miami, United States EdgeUno Full time

    As the IT Support Analyst at EdgeUno, you will be an integral part of our team, focusing on IT support, logistics and data center operations. This entry-level position offers an exciting opportunity for a motivated individual with a positive attitude to contribute to our telecommunications logistics operations. Core Responsibilities IT Support: Provide...

  • IT Support Analyst

    4 weeks ago

    Miami, United States Edgeuno Full time

    Job DescriptionJob DescriptionSalary: As the IT Support Analyst at EdgeUno, you will be an integral part of our team, focusing on IT support, logistics and data center operations. This entry-level position offers an exciting opportunity for a motivated individual with a positive attitude to contribute to our telecommunications logistics operations.  Core...

  • Litigation Support Analyst

    3 weeks ago

    Miami, United States Ascension Global Staffing & Executive Search Full time

    Job DescriptionJob DescriptionAscension Global Staffing & Executive Search, a Hispanic Women Owned & Operated National Recruiting Firm stands at the forefront of innovation and excellence. Led by a visionary team with a deep commitment to diversity and inclusion, our firm is dedicated to identifying and attracting top talent across the nation. With a unique...

  • IT Helpdesk Support Analyst

    1 month ago

    Miami, United States RamTechIT.us Full time

    SUMMARY: This position reports to the Information Technology Manager and provides support of desktop/laptop computer systems of a moderate to complex nature to ensure end-user productivity and efficiency. The IT Helpdesk Support Analyst will use advanced troubleshooting techniques in order to provide accurate, timely, and creative resolutions to end-user and...

  • Analyst IT Support I

    3 months ago

    Miami, United States Capstone Mining Full time

    Job DescriptionJob DescriptionPOSITION PURPOSEThe IT Analyst I is responsible for providing excellent technical support and customer service to end-users experiencing IT issues. The IT Analyst I will troubleshoot and resolve a variety of technical problems, including hardware and software issues, network connectivity issues, and other technical challenges....

  • IT Helpdesk Support Analyst

    4 weeks ago

    Miami, United States RamTechIT.us Full time

    SUMMARY: This position reports to the Information Technology Manager and provides support of desktop/laptop computer systems of a moderate to complex nature to ensure end-user productivity and efficiency. The IT Helpdesk Support Analyst will use advanced troubleshooting techniques in order to provide accurate, timely, and creative resolutions to end-user and...

  • IT Helpdesk Support Analyst

    1 month ago

    Miami, United States RamTechIT.us Full time

    SUMMARY: This position reports to the Information Technology Manager and provides support of desktop/laptop computer systems of a moderate to complex nature to ensure end-user productivity and efficiency. The IT Helpdesk Support Analyst will use advanced troubleshooting techniques in order to provide accurate, timely, and creative resolutions to end-user and...

  • IT - Customer Support Analyst

    3 weeks ago

    Miami, United States Axelon Services Corporation Full time

    Job title: IT - Customer Support Analyst - 1st Shift Location: Miami, FL (4 days onsite with flexibility for 1 day remote) Language Requirements: Bi-lingual in Spanish/English is required; Portuguese is a plus. Position Overview The Associate Tech Support Agent will serve as a primary point of contact for resolving technology-related issues faced by...

  • Business Analyst

    2 days ago

    Miami, FL, USA, United States Odevo Full time

    About OdevoOdevo is a leading international player in the residential property management industry, with a mission to radically simplify living for families and individuals by delivering highly attractive and efficient property management services to building owners and associations as well as to residents.We are on a mission to become the leading force in...

  • Senior Desktop Support Analyst

    4 weeks ago

    Miami, United States 1872 Consulting Full time

    Senior Desktop Support Analyst Miami - Must be onsite 5 days/week 9:30am-5:30pmSummary The Desktop Support Analyst responsible for day-to-day support of PC hardware and software. This includes installing, diagnosing, repairing, maintaining, and upgrading of personal computers and related systems. The candidate must have strong analytical skills and the...

  • Procurement Analyst

    4 weeks ago

    Miami, United States Avicado Construction Technology Services Full time

    Job DescriptionJob DescriptionTransforming The Way Construction Owners Use Technology & DataIf you like technology, solving problems, working with a dynamic team in a fast-paced environment, and providing excellent customer service, this is the position for you! The Procurement Analyst is a crucial component to ensuring the day-to-day operations of our...

  • Supply Chain Analyst

    4 days ago

    Miami, Florida, United States Avicado Construction Technology Services Full time

    Job OverviewRevolutionizing the Use of Technology and Data in ConstructionIf you are passionate about technology, enjoy problem-solving, and thrive in a collaborative and fast-paced environment, this role is designed for you. The Procurement Analyst plays a vital role in ensuring the seamless operation of our clients' projects. While experience in...

  • Analyst, Production Support

    2 months ago

    Miami, United States Jones Lang LaSalle IP, Inc. Full time

    JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and...

  • Supply Chain Analyst

    4 days ago

    Miami, Florida, United States Avicado Construction Technology Services Full time

    Job OverviewRevolutionizing the Utilization of Technology & Data in ConstructionIf you are passionate about technology, problem-solving, and thrive in a collaborative, fast-paced setting while delivering exceptional service, this role is designed for you. The Procurement Analyst plays a vital role in ensuring that our clients' daily operations are executed...

  • Supply Chain Analyst

    5 days ago

    Miami, Florida, United States Avicado Construction Technology Services Full time

    Job OverviewRevolutionizing the Use of Technology and Data in ConstructionIf you are passionate about technology, problem-solving, and working collaboratively in a vibrant environment while delivering exceptional service, this role is for you. The Procurement Analyst plays a vital role in ensuring that our clients' daily operations are efficient and...

  • Junior Product Support Analyst

    7 days ago

    Miami, United States Terberg Taylor Americas LLC Full time

    We are seeking a motivated and passionate individual to join our team as a Junior Product Support Analyst. This entry-level position is an excellent opportunity to start a technical career in the industrial field. You will build your skills to provide technical expertise on the proper and safe operation of our equipment, assist in malfunction...

  • SAP Business Analyst

    2 weeks ago

    Miami Lakes, United States InvestM Technology LLC Full time

    Job Title: Business Analyst (Hybrid, 2 Days/Week Onsite)Location: Miami Lakes, FLDuration: 12 Months with Possible Extension(s)Work Authorization: Any (Candidate must be authorized to work in the US)Job Description:We are seeking a Junior Business Analyst for a hybrid role based in Miami Lakes, FL, with a requirement to work onsite two days a week. The ideal...

  • Data Analyst

    2 days ago

    Miami, Florida, United States Global Human Capital Group Full time

    Job SummaryWe are seeking a highly skilled Data Analyst to join our team at Global Human Capital Group. As a Data Analyst, you will play a critical role in developing sustainable and repeatable data analytics solutions that leverage available technology and data.Key ResponsibilitiesCollaborate with other members of the Group Audit data team to design and...

  • Information Technology Business Analyst

    2 months ago

    Miami, United States Leon Recruitment Full time

    Our client a Fortune 150 company in Miami is looking for a full time IT business Analyst with 3-5 years experience.Responsibilities:Collaborate with stakeholders to define business needs, objectives, and desired outcomes by conducting and brainstorming sessions to extract requirements effectively.Evaluate gathered requirements for feasibility, relevance, and...