Senior Account Manager

2 weeks ago


Portland, United States HH Global Full time


Purpose of the Job

We are looking for a passionate Account Manager who will partner with and ensure long -term success of our clients.

This role will be responsible for developing long-term relationships with a portfolio of assigned clients, connecting with key business executives and stakeholders. The Senior Account Manager will liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to client needs.

Key Responsibilities

  • Operate as the lead point of contact for any and all matters specific to your clients.
  • Build and maintain strong, long-term relationships with client as a trusted adviser to key stakeholders as well as executive sponsors.
  • Support dedicated production teams to ensure the timely and successful delivery of our solutions according to client needs and objectives .
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, via technology platforms, reporting dashboards and quarterly business reviews.
  • Forecast and track key account metrics.
  • Ensure actions are taken to key company cash flow goals; monitor client & supplier payments, timely invoicing, proper budget adjustments
  • Develop profitable and sustainable sales growth at assigned Key Accounts, identify and explore opportunities for new from existing growth of services scope
  • Establish and build strong working relationships with business leaders and your team members to ensure the successful delivery of services to your clients
  • Implement and manage the effective delivery of key client programs including communication strategies, client training, issue resolution and utilization reporting.
  • Work closely with internal partners to support warehouse management initiatives
  • Determine clients' unmet needs and translate internally for adequate follow up.
  • Retain and grow your assigned book of business including meeting or exceeding up sell targets.
  • Bring new ideas to client to expand presence in the retail space; innovation in display marketing, seasonal initiatives, cross-channel marketing
  • Maintain thorough understanding of the clients' end use markets, their important clients, and their main competitors.
  • Investigate, track and resolve client and client concerns; identify trends and implement solutions. '
  • Ensure optimal client feedback to Product Management, Sales Management or other departments with regard to product requirements and enhancements.
  • Strive to identify process improvement ideation related to catalog improvement and inventory risk mitigation
  • Demonstrate a thorough understanding of your clients' business and their human capital and benefits issues and appropriately position value proposition with viable solutions to meet your clients' needs.

Knowledge, Skills + Experience

  • 10+ years of account management or other relevant experience
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Experience in delivering client-focused solutions based on client needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening, negotiation and presentation skills
  • Excellent verbal and written communications skills
  • Understanding of structural POS and POSM marketing tools (can read spec sheets, understand POG/CAPE/BOM documents)
  • Passion for physical retail marketing BA/BS degree or equivalent

Your application will be reviewed by a member of our Recruiting Team and we'll reach out to you directly if there's a fit for the position. We're using video conferencing software to conduct many of our interviews, but all interviews will be live with a member of our Recruiting or Hiring teams.

Apply Now

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