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Desktop Support

2 months ago

Houston, United States Inceed Full time
Compensation:$20-26/hr
Location: Houston, Texas
Desktop Support:
Inceed has partnered with a great company to help find a skilled Desktop Support to join their team

We are seeking a motivated and dependable Desktop Support Specialist to join our dynamic IT team. This role is perfect for recent college graduates with 2-4 years of technical experience, including internships or part-time jobs. The ideal candidate will have a strong customer service orientation and a proactive attitude towards solving technical issues.

Responsibilities:

  • Provide technical support for desktop systems, applications, and a broad range of IT-related issues.
  • Diagnose and resolve hardware and software problems promptly.
  • Manage and prioritize multiple tasks in a fast-paced environment.
  • Maintain accurate records of issues and resolutions using our ticketing system.
  • Ensure timely follow-up and resolution of issues, minimizing downtime for end users.
  • Collaborate with an external IT service desk team and escalate issues when necessary.
  • Handle P1 escalations on a rotational on-call basis every 3rd Friday.
Required Qualifications & Experience:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2-4 years of technical experience, including internships or part-time jobs.
  • Strong customer service skills with the ability to communicate technical issues to non-technical users.
  • Proactive, go-getter attitude with the ability to independently find solutions.
  • Excellent time management skills and the ability to handle a fast-paced work environment.
  • Dependable with a strong work ethic and minimal absenteeism.
Perks & Benefits:
  • 3 different medical health insurance plans, dental, and vision insurance
  • Voluntary and Long-term disability insurance
  • Paid Time Off, 401k, and Holiday Pay*
  • Weekly direct deposit or pay card deposit
Other Information:
  • Two rounds of interviews with the internal IT team.
  • Work closely with a small team of two internal members and an external IT service desk team.
  • Onsite Monday to Thursday.
  • Rotational Fridays: Onsite every 3rd Friday with on-call duties for P1 escalations.


If you are interested in learning more about the Desktop Support opportunity, please submit your resume for consideration. We are unable to provide sponsorship at this time.
We are Inceed, a staffing and direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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