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Desktop Support Specialist
2 weeks ago
We are seeking a professional and highly motivated Desktop Support Analyst to join our IT team. The Desktop Support Analyst will primarily be responsible for providing technical assistance to our staff, troubleshooting software and hardware issues, installing applications, and resolving all computer-related problems.
Responsibilities:
- Offer timely technical support and teach users how to utilize computers correctly.
- Respond to IT issues including hardware, software, and networking problems.
- Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
- Log all technical issues and solutions applied in the IT helpdesk software.
- Ensure security and privacy of networks and computer systems by conducting regular system audits.
- Monitor and maintain computer systems and networks, rectifying issues as they arise.
- Test and evaluate new technology, conduct electrical safety checks, and monitor and maintain computer systems and networks.
- Assist with onboarding of new users, ensuring a smooth assimilation to our company's IT procedures.
- Provide technology training to all staff members.
- Develop and follow best practices to maintain system security.
Requirements:
- Proven work experience as a Desktop Support Analyst, Technical Support Engineer, or similar role.
- Strong knowledge and understanding of IT operations, systems, and networks.
- Excellent problem-solving abilities.
- Strong interpersonal skills, with the ability to easily build rapport with colleagues.
- Ability to maintain confidentiality.
- Hands-on experience with Windows/Mac OS environments.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Recognized certifications (e.g., CompTIA A+) will be considered a plus.
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