Help Desk

1 month ago

Albany, United States Genesis Corp dba Genesis10 Full time

Genesis10 is seeking an Help Desk / Desktop Support Analyst for a 4-month on-site contract position with a leading client located in Albany, NY. This role pays $29/HR W2 based on experience. Candidates applying must be a US Citizen or Green Card Holder and able to work on a W2 basis directly with Genesis10. Job Description: The National Field Services technician is to provide support for all employees and is responsible for resolving support requests as well as meeting customer satisfaction, and continuous service delivery demands. Support in this position includes the deployment of IT assets to employees, providing deskside computer hardware and software support. Technician will work directly with various lines of business across the bank. Responsibilities include imaging, configuration, installation and troubleshooting of personal computers and software. This position requires technical skills, analysis, and excellent communication skills. Job Duties: Engage in the support of client's computer platforms at corporate, campus and data center locations Provide support on single projects and initiatives within scope, budget and timeline Track corporate IT assets throughout computer lifecycle Install, support, and maintain desktop applications Provision applications using Microsoft System Center Configuration Manager (SCCM) Support desktop and mobile operating systems Provide high level of customer service to client's internal client base Effectively communicate with the end user Setup, maintain and troubleshoot Microsoft Windows and Apple MAC OS computers Complete work on assigned tickets within SLA Use industry standard concepts, practices, and procedures Rely on documented and established guidelines to perform the functions of the job Communicate using excellent grammar and listening skills Work closely with team and produce clear documentation Learn new things and adapt to new procedures Provide audio\visual support Qualifications: 2 + years of technical support experience in a computer support environment. Will consider less time if candidate has a natural ability. Possess an associate degree in computer science and/or business, or the work experience equivalent Work within a customer oriented, positive team environment. Great face forward customer service ability. Demonstrate strong interpersonal, verbal, and written communication skills for communications with technical and non-technical staff. Configure, troubleshoot and repair hardware Configure network connectivity, including mobile computing Demonstrate functional knowledge of information security and best practices Possess excellent customer service skills Thinks out of the box Accepts personal responsibility and is a team player If you have the described qualifications and are interested in this exciting opportunity, apply today Genesis10 Contract & Perm Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF) Remote opportunities available For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Genesis10 is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran Minimum Salary: 29.00 Maximum Salary: 29.00 Salary Unit: Hourly

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