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Front Desk Receptionist
2 months ago
Albany Chiropractic & Physical Therapy is actively seeking a Full-Time Front Desk Receptionist to join our team
Exciting opportunity to join a fast-paced holistic health care and wellness center as a vital team member to coordinate the schedule of multiple providers. Opportunity for growth and advancement and to work with multiple providers in a non-corporate patient centered practice. Prior experience is a bonus but not necessary.
- Position Summary
All duties involved in the medical receptionist position, including but not limited to, answering the telephone; helping patients with questions; scheduling appointments; and, redirecting the phones as needed.
Position Accountabilities
Performs all medical receptionist duties for patients, including but not limited to:
• Greets patients; assists new patients with completion of registration forms; explains any delays or interruption in the schedule to patients, i.e. patient wait times
• Answers all calls timely and with courtesy; documents accurate and detailed messages; provides general information to patients
• Schedules patient appointments
• Makes all new patient charts
• Enters new patient information into database
• Files all information into charts as directed or assigned.
Performs all medical receptionist duties for providers, including but not limited to:
• Prints schedule for each provider at start of day or upon request
• Assists providers with any business-related errand or chore
• Provides clear messages to providers and staff using approved forms in legible handwriting.
Performs all medical receptionist duties for financial purposes, including but not limited to:
• Collects all copays/deductible/co-insurance payments from patients
• Gives receipts to patients for all monies collected
• Batches credit card receipts and runs report from credit card machine daily
• Logs monies collected on Daily log and give to appropriate person at days end
• Obtains referrals for testing as needed
• Schedules diagnostic and other testing as directed
Performs all other medical receptionist duties including but not limited to:
• Maintains cleanliness of front desk and waiting room area on a daily basis - Assists with training new employees and cross-coverage training.
- Provides back up for other staff members as needed.
- Performs other duties as assigned.
Position Qualifications
Minimum Education: High School Diploma or equivalent required
Minimum Qualifications: 2 to 3 years’ experience working in a physician’s office preferred. Ability to greet and effectively relate to patients, physicians and staff. Ability to learn a variety of skills. Demonstrated computer and clerical skills. Good interpersonal skills and the ability to communicate clearly, orally and in writing. Presents oneself in a professional manner through appearance and conduct.
Certification/Registration: None
Physical Demands: Moderate physical effort (lift/carry up to 25 lbs.). Occasional prolonged, extensive, or considerable standing/walking. Occasionally lifts, positions, pushes and/or transfers patients. Occasionally lifts supplies/equipment. Manual dexterity and mobility. Occasional reaching, stooping, bending, kneeling, crouching.
