Desktop Support Technician

2 months ago


Colorado Springs, United States CoreTechs Full time
Desktop Support Technician
Onsite, Colorado Springs, CO

SUMMARY:
  • A Desktop Support Technician that possesses a strong customer service orientation, sound technical skills, integrity, and a passion for excellence. The right candidate will be extremely detail-oriented, able to multitask in a demanding environment, and possess exceptional communication and organizational skills. The right candidate will have a "do whatever it takes'' attitude and possess great pride in their work.

JOB RESPONSIBILITIES:
Provide hardware and software support - In an efficient and professional manner assist user issues like the following:
  • Both Mac and Windows and software knowledge/troubleshooting.
  • Management of asset Inventory and detailed record keeping is essential.
  • Some lite Cell phone support.
Customer Service - Assist users in a prompt and courteous manner through the following methods:
  • All Ticket Support using Wolken (Ticket Platform).
  • Email through Google Mail.
  • Chat platforms. Google Chat and Slack.
  • Calls made through Webex Calling.
  • Video Conferencing through Webex.
Special Projects - Various tasks and other non-technical responsibilities will be required such as the following:
  • Provide technical training to users through video conferencing or in person.
  • Create Technical documentation.
  • Verify and test new software and/or processes.
  • Possible travel to other locations.

QUALIFICATIONS:
  • Experience in a corporate helpdesk and/or desktop support environment is preferred.
  • Consider themselves as "tech-savvy" and willing to learn new ideas.
  • Must understand and communicate technical concepts and provide clear technical instructions in simple terms.
  • Excellent customer service skills to work effectively with clients.
  • Understanding of Windows 10 Operating System.
  • Understanding of Mac OS is a plus.

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.

req23-01167

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