Experienced PC Support Technician
2 weeks ago
E&M Technologies, Inc. is actively seeking a Journeyman PC Technician - Break Fix to provide technical support in a critical operational environment. This role is essential in maintaining the functionality of computer systems and ensuring seamless operations.
Key Responsibilities:
As a PC Technician, you will be responsible for diagnosing and resolving software issues using various testing methodologies and tools. You will collaborate with different support teams to ensure timely escalation during system outages or performance degradation. Your role may also involve providing support for local area network (LAN) servers.
Specific Duties Include:
- Delivering effective solutions to customers through thorough information gathering and analytical troubleshooting.
- Ensuring adherence to service level agreements when escalating support tickets.
- Installing, configuring, and maintaining desktop and laptop computers along with associated peripherals.
- Managing the installation and configuration of application and operating system software, including upgrades.
- Troubleshooting and rectifying hardware and network connectivity challenges.
- Facilitating the removal of outdated equipment and executing data migration to new systems.
Minimum Qualifications:
- A Bachelor's Degree in a STEM discipline coupled with 3-5 years of relevant experience.
- Possession of a current DoD 8570 IAT Level II security certification (e.g., Security+ ce).
- Must be a U.S. Citizen.
- Must hold and maintain a U.S. Department of Defense (DoD) Top Secret security clearance with eligibility for additional caveats.
Preferred Qualifications:
- Experience in contributing effectively within a collaborative team setting.
- Proven ability to innovate and work autonomously.
- Strong verbal and written communication capabilities.
- Familiarity with Microsoft Office Suite (e.g., Word, Excel, PowerPoint, etc.).
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