Desktop Support Expert

6 days ago

Hot Springs National Park Arkansas, United States CommonSpirit Health Full time

Job Summary:

The IT Senior End User Services Specialist will be responsible for providing expert-level technical support for desktop hardware and software issues. This role will work closely with the business and IT areas to ensure seamless support, maintenance, and deployment of desktop hardware and information support processes.

Key Responsibilities:

  • Provides desktop hardware support expertise and direction in the implementation of complex cross-functional programs or projects.
  • Leads the team in troubleshooting of complex hardware, software, and system problems.
  • Works or coordinates on multiple projects, engaged in enterprise-wide projects as a team member, sometimes a team leader.
  • Acts as a subject matter expert for multiple areas.
  • Responsible for working with and leading the business and other IT areas in the support, maintenance, and deployment of desktop hardware as well as information support processes.
  • Oversees the EUS team to ensure customer and production support needs are achieved.
  • Diagnoses and resolves complex issues and provides guidance to other team members.
  • Leads team in problem resolution activities.
  • Works with leadership to develop strategies for problem reporting and resolution to be used by both the customer and team.
  • Responds to customer requests of high complexity, typically requiring high-level customer service to facility administration and/or VIPs.
  • Interacts with customers and business stakeholders in a courteous and professional manner.
  • Generates activity and status reports.
  • Oversees the request fulfillment functions of the team.
  • Ensures the accuracy of information input in the device asset management system.
  • Oversees the team knowledge management contributions and identification of critical knowledge, availability, and use.
  • Leads the team in assigning issues, troubleshooting, purchasing, and deployment of new devices, upgrades, fixes, and new installations.
  • Works with Site Directors and project leaders to staff and execute complex, enterprise solutions.
  • Serves as an escalation and issue resolution point for team members.
  • Coordinates with facility and IT leadership regarding readiness and delivery issues.

Qualifications:

  • Associates degree or technical institute degree/certificate or 4-6 years relevant experience is required.
  • 4-6 years of experience in the service industry.
  • Healthcare experience strongly preferred.
  • Advanced customer service skills required.
  • Proficient in Windows operating system environment, network printing systems, and Microsoft Office modules.

  • Technical Support Engineer

    6 days ago

    Hot Springs National Park, Arkansas, United States Axiom Technologies Full time

    Axiom Technologies is a leading provider of global IT services, supporting medium to large-scale enterprises. Our company is dedicated to delivering exceptional service and support to our clients.We are seeking a skilled and experienced Desktop Support Specialist to join our team. This role will provide onsite and on-call assistance to end-users within our...

  • Technical Support Specialist

    2 weeks ago

    Hot Springs National Park, Arkansas, United States Axiom Technologies Full time

    Axiom Technologies is a premier Global IT Services provider catering to medium to large-scale enterprises. For further insights into our operations, please visit our website. We are in search of a skilled individual to manage a variety of tasks, from straightforward activities to intricate projects. This position will deliver onsite and on-call support to...

  • Senior Specialist in IT End User Services

    2 weeks ago

    Hot Springs National Park, Arkansas, United States CommonSpirit Health Full time

    Overview:CommonSpirit Health emerged from the unification of Catholic Health Initiatives (CHI) and Dignity Health. With a vast network of over 700 care facilities nationwide, including clinics, hospitals, and virtual care services, CommonSpirit is dedicated to providing accessible healthcare to nearly one in four U.S. residents. In a time when compassion is...

  • Senior Specialist in IT End User Services

    1 week ago

    Hot Springs National Park, Arkansas, United States CommonSpirit Health Full time

    OverviewCommonSpirit Health is a prominent organization formed through the merger of Catholic Health Initiatives (CHI) and Dignity Health. With an extensive network of over 700 care facilities throughout the United States, including clinics, hospitals, and virtual care services, CommonSpirit is dedicated to making healthcare accessible to nearly one in four...

  • Technical Support Specialist

    1 week ago

    Hot Springs National Park, Arkansas, United States Axiom Technologies Full time

    Axiom Technologies serves as a global partner in IT services, catering to medium and large enterprises. For more insights into our operations, please explore our website. We are in search of a skilled individual to manage a variety of tasks, from straightforward activities to intricate projects. This position entails providing onsite and on-call support to...

  • Senior Specialist in IT End User Services

    2 weeks ago

    Hot Springs National Park, Arkansas, United States CommonSpirit Health Full time

    OverviewCommonSpirit Health is a prominent healthcare organization formed through the merger of Catholic Health Initiatives (CHI) and Dignity Health. With an extensive network of over 700 care facilities across the United States, including clinics, hospitals, and virtual care services, CommonSpirit is dedicated to serving nearly one in four residents in the...

  • Technical Support Specialist

    1 week ago

    Hot Springs National Park, Arkansas, United States Axiom Technologies Full time

    Axiom Technologies serves as a premier IT Services partner, dedicated to supporting medium to large-scale enterprises. For more insights into our operations, please visit our website. We are in search of a skilled individual to manage a spectrum of tasks, from straightforward activities to intricate projects. This position entails providing onsite and...

  • Senior Specialist in IT End User Services

    2 weeks ago

    Hot Springs National Park, Arkansas, United States CommonSpirit Health Full time

    OverviewCommonSpirit Health emerged from the merger of Catholic Health Initiatives (CHI) and Dignity Health. With over 700 care locations throughout the United States, including clinics, hospitals, and virtual care services, CommonSpirit is dedicated to making healthcare accessible to nearly one in four U.S. residents. In a time when compassion is crucial,...

  • Desktop Support Technician

    1 month ago

    Crystal Springs, United States A3 Solutions, Inc. Part time $18 - $20

    Desktop Support Technician - Crystal Springs, MSShift: Only 2 days/weekCould increase as client needs, but currently only required 2 days/week - Tuesday/Thursday (Business Hours: 8a-5p)Please only apply if this shift will work with your scheduleSupport of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end...

  • Desktop Support Technician

    4 weeks ago

    Menlo Park, United States Option 1 Staffing Services, Inc. Full time

    Desktop Support TechnicianLong Term ContractMenlo Park, CA$40 - $43/hourOur Client, a globally recognized award-winning hospital is actively seeking a Desktop Support Technician to work alongside the Service Desk and Desktop Engineering teams with hardware, software, and other services to deliver technology infrastructure services to their esteemed...

  • Desktop Support Technician

    1 month ago

    Menlo Park, United States Option 1 Staffing Services, Inc. Full time

    Desktop Support TechnicianLong Term ContractMenlo Park, CA$40 - $43/hourOur Client, a globally recognized award-winning hospital is actively seeking a Desktop Support Technician to work alongside the Service Desk and Desktop Engineering teams with hardware, software, and other services to deliver technology infrastructure services to their esteemed...

  • Senior Desktop Support

    4 weeks ago

    Menlo Park, United States Essel Full time

    Job DescriptionJob DescriptionStart your career with Essel! We are looking for a Senior Desktop Support to support one of our clients in Menlo park or San Francisco area. Do you have what it takes to take the next step? Job description:Update and maintain technology knowledgebase with customer facing and internal troubleshooting documentation Perform remote...

  • Senior Desktop Support

    3 months ago

    Menlo Park, United States Essel Full time

    Job DescriptionJob DescriptionStart your career with Essel! We are looking for a Senior Desktop Support to support one of our clients in Menlo park or San Francisco area. Do you have what it takes to take the next step? Job description:Update and maintain technology knowledgebase with customer facing and internal troubleshooting documentation Perform remote...

  • Desktop Support Specialist

    2 months ago

    Florham Park, United States Bressler, Amery & Ross, P.C. Full time

    Bressler, Amery & Ross is a mid-sized law firm with over 100 lawyers, offers a broad range of legal services. Based at the firm’s Florham Park office, the Desktop Support Specialist will support the Firm's IT department.Work hours are 9:00 am – 5:00 pm. Some overtime is required when business needs arise.ResponsibilitiesInstalling and configuring new...

  • Desktop Support Specialist

    2 months ago

    Florham Park, United States Bressler, Amery & Ross, P.C. Full time

    Bressler, Amery & Ross is a mid-sized law firm with over 100 lawyers, offers a broad range of legal services. Based at the firm’s Florham Park office, the Desktop Support Specialist will support the Firm's IT department.Work hours are 9:00 am – 5:00 pm. Some overtime is required when business needs arise.ResponsibilitiesInstalling and configuring new...

  • Desktop Support Technician

    3 months ago

    Blue Springs, United States ReqRoute Inc Full time

    Job title: Desktop Support Technician Location: Blue Springs, MS 38828 Term: Contract Job Description: Deskside Level 2 Support Technicians provide on-site for the desktop environment including responsibility for deployment of End User devices including Desktops/Laptops/Mobile and other devices and may assist other technicians in higher...

  • Desktop Support Technician

    2 months ago

    Colorado Springs, United States CoreTechs Full time

    Desktop Support Technician Onsite, Colorado Springs, CO SUMMARY: A Desktop Support Technician that possesses a strong customer service orientation, sound technical skills, integrity, and a passion for excellence. The right candidate will be extremely detail-oriented, able to multitask in a demanding environment, and possess exceptional communication and...

  • Desktop Support Technician

    2 months ago

    Colorado Springs, United States Pop-Up Talent Full time

    Job DescriptionJob DescriptionDesktop Support TechnicianColorado Springs, CO 80907 SUMMARY:A Desktop Support Technician that possesses a strong customer service orientation, sound technical skills, integrity, and a passion for excellence. The right candidate will be extremely detail-oriented, able to multitask in a demanding environment, and possess...

  • Desktop Support Technician

    2 months ago

    Colorado Springs, United States Pop-Up Talent Full time

    Desktop Support TechnicianColorado Springs, CO 80907SUMMARY:A Desktop Support Technician that possesses a strong customer service orientation, sound technical skills, integrity, and a passion for excellence. The right candidate will be extremely detail-oriented, able to multitask in a demanding environment, and possess exceptional communication and...

  • IT Sr End User Services Specialist

    1 month ago

    Hot Springs National Park, United States CommonSpirit Health Full time

    Overview: CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our...