Office Administrator

2 weeks ago

St Paul, United States Waterstone Mortgage Full time
SUMMARY: Waterstone Mortgage is searching for a top-notch, highly organized, and experienced, Administrative Assistant, in the Woodbury, Minnesota area. This role is ideal for someone who is excited to assist a top-performing team continue to grow and beat the competition This position will manage business-related tasks for the Branch Manager including creating and submitting reports, coordinating appointments, overseeing office functions, managing internal and external correspondence, etc. The ideal person will also have a passion for event planning and coordination This branch cultivates a productive work environment, and they are seeking a motivated professional to join their team

This position is required to be in office (Woodbury, MN) Monday - Friday and is not open to remote work.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Oversee and support all administrative duties in the office and ensure that office is operating smoothly.
  • Coordinate incoming calls, efficiently routing them to respective team members.
  • Oversee visitors to the office and ensure a friendly, personal experience.
  • Collaborate closely with the Branch Manager to ensure alignment with calls and schedule.
  • Confirm all realtor appointments weekly, following up day before and day of as needed.
  • Initiate email and text outreach to past clients to solicit online reviews.
  • Execute monthly post-close checklist including thank you cards and updating Jungo and pipeline.
  • Support Branch Manager in organizing networking meetings.
  • Assist in branch's marketing efforts and event coordination.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: A high school diploma or general education degree (GED) is required. 10+ years of related work experience is preferred.

COMPUTER SKILLS: Intermediate knowledge of related computer applications such as Microsoft Office is required.

LANGUAGE SKILLS: Good grammar and diction are required. Ability to read and comprehend instructions, write correspondence and write memorandums is required. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization is required.

CUSTOMER SERVICE SKILLS: Using excellent customer service skills which includes maintaining a good attitude, taking ownership of meeting customer needs, going above and beyond for customers, demonstrating a commitment to sharpening skills through education and training, using positive communication, and looking for opportunities to respect customers' time and schedules is required.

Individuals in this position shall not engage in loan origination during the course of his/her employment with WMC. Loan origination is defined as (1) taking a residential mortgage loan application; or (2) offering or negotiating terms of a residential mortgage loan for compensation or gain; (3) advertising or communicating to the public that you can perform loan origination services. Please see the Loan Originator Compensation Policy for more details on the definition of loan origination.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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