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Administrative Assistant/Receptionist

3 months ago

Brentwood, United States Jaguar Land Rover Nashville Full time

Jaguar | Land Rover Nashville is seeking an experienced Administrative Assistant. An individual in this position will focus mostly on administrative tasks and will have receptionist duties in the parts and service departments.

Andrews Transportation Group is an organization that focuses its efforts on 100% customer satisfaction and team development. We are a family-owned and operated company with two great locations -- Brentwood, TN and Mt Juliet, TN. We treat our employees and customers like family, and we reward individuals who are passionate and motivated. Every employee here at Jaguar | Land Rover Nashville is critical to its success.

Benefits

  • Medical, Dental, & Vision Insurance
  • Short-Term Disability & Long-Term Disability Insurance
  • Life Insurance
  • Employee Assistance Program (EAP)
  • 401(k)
  • PTO
  • Paid Holidays
  • Employee Discounts on Products & Services
  • Work/Life Balance

Responsibilities/Essential Functions

  • Calculate customer billing using the dealership’s computer system.
  • Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket.
  • Make change accurately and issue receipts to customers.
  • Answer phones and direct consumer to the proper department and follow up in a timely manner.
  • Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution.
  • Operate the dealership switchboard telephone system.
  • Communicate with callers in a professional, friendly, and efficient manner.
  • Minimize phone hold times.
  • Assist the managers with various clerical duties as needed.
  • Be friendly, professional, courteous, and efficient when working with all customers and employees.
  • Understand department structures & internal procedures for assisting customers efficiently.
  • This list of tasks is illustrative only and is not a comprehensive listing of all functions and tasks performed by positions in this class.

Qualifications

  • GM and/or Reynolds & Reynolds experience preferred.
  • Ability to effectively communicate customers' interests, needs, and requests to management and sales personnel.
  • Similar experience preferred.
  • Must be willing to participate in a pre-employment background check and drug screening. 
  • Must be authorized to work in the United States

Physical/Environmental Requirements

  • Sedentary Work – Occasionally exerting up to 10 pounds and standing/walking up to 2 hours. This position requires the ability to occasionally lift items including small boxes, files, and walk short distances.
  • Office environment – Requires the ability to operate standard office equipment, such as a keyboard, mouse, and computer.
  • Must be able to read, write and have repetitive motion of the wrists, hands, and/or fingers.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.