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Sr. Customer Assistance Representative

4 months ago

Norton, United States Enterprise Mobility Inc Full time

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Opening available at the following branch location:

  • 497 Hawthorne Dr NE, Norton, VA 24273

Must be able to work the following schedule:

Monday: 7:30am - 5:30pm

Tuesday: 7:30am - 5:30pm

Thursday: 7:30am - 5:30pm

Friday: 7:30am - 5:30pm

Saturday: 8am - 12pm

This is a full time position that pays $18.25 / hour

We offer a robust Benefits Package including, but not limited to:

  • Paid Time Off , starting with 12 off your first year

  • Health, Dental, Vision insurance ; Life Insurance; Prescription coverage

  • Employee discounts on car rentals, car purchases and much more

  • 401(k) retirement plan with company match and profit sharing

We’re a family-owned, world-class portfolio of brands and leading provider of mobility solutions worldwide. Founded more than 65 years ago with a commitment to the communities that we serve, we operate a global network with 90,000+ dedicated team members across nearly 100 countries, and more than 2.3 million vehicles taking our customers where they want to go. We owe our success to each and every one of our people.

Responsibilities

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • May sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years of age.

  • Must have an Associates Degree

  • Must have at least 1 year prior customer service, retail, or administrative support experience

  • Must have a valid driver's license with no more than 2 moving violations/speeding tickets and/or at-fault accidents on driving record within the past 3 years.(Points on driving record cannot exceed a total of 8 points)

  • No drug or alcohol related convictions on driving record (DWI/DUI) in the past 3 years

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address (JobsPrivacy@ehi.com) to contact us about your interest in employment.