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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Representative to join our team at BlueTriton. As a key member of our customer support team, you will be responsible for providing exceptional service to our residential and commercial clients, ensuring their needs are met and exceeded.
Key Responsibilities- Respond to incoming calls from existing clients, providing world-class customer service and diagnosing customer needs and concerns.
- Handle difficult customer calls in a courteous and professional manner, resolving issues and providing creative solutions.
- Enter information into our Customer Relationship Management (CRM) system accurately and efficiently.
- Communicate company policies and provide recommendations to resolve customer issues, such as billing errors or service opportunities.
- Display exceptional decision-making and problem-solving capabilities to take immediate action on all calls.
- Achieve monthly sales and product education goals by making recommendations from our healthy hydration portfolio.
- Use negotiation skills to provide alternative approaches to resolve customer issues and retain customers.
- High school diploma or equivalent.
- Minimum of 1 year of previous customer service and/or call center experience.
- Previous experience with live chat and/or customer retention is a plus but not required.
- Ability to thrive in a fast-paced environment.
- Ability to display business maturity at all times and work efficiently without on-site supervision.
- A suitable workspace in your residence for a Home Agent workstation.
- A work environment free from distractions, including background noise that impacts the customer experience.
- A tidy work environment suitable for safekeeping of confidential and sensitive customer information.
- Prior experience with setting up and troubleshooting remote workstations (computer, phone, modem, router, etc.) is preferred.
- An internet connection with a minimum of 100 Mbps download and 15 Mbps upload speed from a reliable internet provider (Cable, DSL, or Fiber Optic/FiOS providers only).
- Your device must be directly connected to the router/modem via Ethernet cable, as wireless connections are not allowed.
- Ability to certify compliance with requirements regarding internet speed and connection.
BlueTriton is a leading water and beverage company in North America, producing and distributing a portfolio of brands of spring water, purified water, and other beverages. We are committed to providing exceptional customer service and ensuring the sustainability of our water resources.
