Customer Service Representative

3 months ago

Norton, United States Frontier Health Full time
Description

JOB TITLE Customer Service Representative

SUMMARY:

Responsible for greeting consumers and visitors in a professional manner. Handling all incoming calls and fielding them accordingly, addressing consumer questions and needs, and providing an overall welcoming environment.

EDUCATION AND EXPERIENCE:

Education: High School Diploma/GED required. Coursework in general office and computers preferred.

Licensure: N/A

Certification: N/A

Experience: Experience in customer service preferred.

Knowledge/Skills: General office skills, including strong phone and typing skills.

Verbal/written communication skills.

Skilled in use of all major computer applications.

Punctual with consistent/reliable attendance history.

EQUIPMENT:

Computer, fax, copier, and any other equipment required to perform the functions of the position.

MAJOR DUTIES AND RESPONSIBILITIES:
  1. Greets consumers and visitors and welcomes them to the office in a professional, polite and welcoming manner.
  2. Maintains a positive, empathetic and professional attitude toward consumers at all times.
  3. Receives telephone calls and referrals in a professional manner using effective listening skills and routes calls to appropriate individuals.
  4. Reviews demographic, insurance and provider information with consumers at every visit and updates records as necessary.
  5. Obtains a copy of the consumers insurance card, driver license and social security card.
  6. Collects the appropriate amount of the consumer's responsibility at each visit, noting the payment and provides the consumer with a receipt.
  7. Balances cash drawer.
  8. Schedules, coordinates and reschedules consumer appointments.
  9. May call to remind consumers of their appointments.
  10. Interviews consumers to collect related data for case-opening paperwork and obtains all required signatures on documentation.
  11. Establishes authorization for services on appropriate consumers with third party payors.
  12. Enters access data on computer system.
  13. Performs other administrative duties such as locking/unlocking doors, opening/distributing mail, typing, filing, faxing and collecting documents to be shredded, etc.
  14. Maintains strict confidentiality of all knowledge gained through contact with consumers.
  15. Attends and participates in regularly scheduled staff meetings and in-services and individual program planning staffing meetings, as needed.
  16. All other duties as assigned.
PERFORMANCE RESPONSIBILITIES:

Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to:
  1. Support the organization's mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership.
  2. Exercise necessary cost control measures.
  3. Maintain positive internal and external customer service relationships.
  4. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
  5. Plan and organize work effectively and ensure its completion.
  6. Demonstrate reliability by arriving to work on time and utilizing effective time management.
  7. Meet all productivity requirements.
  8. Demonstrate team behavior and must be willing to promote a team-oriented environment.
  9. Represent the organization professionally at all times.
  10. Demonstrate initiative and strive to continually improve processes and relationships.
  11. Follow all Frontier Health rules, policies and procedures as well as any applicable laws and standards.

  • Customer Service Representative

    1 week ago

    Norton, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a contract to hire employment opportunity for a Customer Service Representative in the Construction/Contractor industry, located in NORTON, Ohio, 44203-1050, United States. As a Customer Service Representative, you will be responsible for managing specific customer requests related to inspection and service of...

  • Customer Service Representative

    1 week ago

    Norton, United States Circle K Stores, Inc. Full time

    Key Responsibilities:As a Customer Service Representative, you will be responsible for providing excellent customer service, operating a cash register, and maintaining a clean and organized store environment. You will also have the opportunity to gain entry-level management experience by leading shifts and working with a fun and energetic...

  • Customer Service Representative

    2 weeks ago

    Norton, Virginia, United States Suburban Propane Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key point of contact for our customers, you will be responsible for handling inbound and outbound sales and service related calls, as well as performing administrative functions to ensure exceptional customer service and quality. Key...

  • Customer Service Representative Lead

    2 weeks ago

    Norton, United States Circle K Stores, Inc. Full time

    Job Summary:We are seeking a highly motivated and customer-focused Lead Customer Service Representative to join our team at Circle K Stores, Inc. As a Lead Customer Service Representative, you will be responsible for providing exceptional customer service, leading shifts, and maintaining a high level of store appearance. Key Responsibilities: Greet customers...

  • Customer Service Representative

    2 weeks ago

    Norton Shores, Michigan, United States Kelly Services, Inc. Full time

    Customer Service RepresentativeKelly Services, Inc is seeking a skilled Customer Service Representative to join their team.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide excellent customer service and support through various communication channels.Maintain accurate records of customer...

  • Customer Service Representative

    2 months ago

    Norton, Massachusetts, United States Planet Fitness Full time

    Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Key Responsibilities:Greet and Assist MembersProvide exceptional customer service to members, prospective members and guests.Handle all front...

  • Customer Service Representative

    1 week ago

    Norton, Massachusetts, United States Planet Fitness Full time

    Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Key ResponsibilitiesGreet members, prospective members and guests, providing exceptional customer service.Handle all front desk related...

  • Customer Service Representative

    2 weeks ago

    Norton Shores, Michigan, United States Kelly Services, Inc. Full time

    As a Customer Service Representative at Kelly Services, Inc, you will be responsible for handling customer inquiries and providing solutions within set time limits. Your duties will include maintaining accurate records of customer interactions, processing customer accounts, and adhering to established communication procedures and policies.Key...

  • Customer Service Representative

    1 month ago

    Norton Shores, Michigan, United States Kelly Services, Inc. Full time

    Customer Service RepresentativeKelly Services, Inc is seeking a skilled Customer Service Representative to join their team.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide excellent customer service and support via phone, email, or in-person.Maintain accurate records of customer interactions and...

  • Customer Service Representative

    4 weeks ago

    Norton Shores, Michigan, United States Kelly Services, Inc. Full time

    Customer Service Representative Job DescriptionKelly Services, Inc is seeking a skilled Customer Service Representative to join their team.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide excellent customer service and support via phone, email, or in-person.Maintain accurate records of customer...

  • Customer Service Representative

    2 months ago

    Norton, United States BlueTriton Full time

    BlueTriton is a leading provider of spring and purified water products - the name behind your favorite bottled water brands. We are proud to offer an extensive portfolio of highly recognizable, responsibly sourced, and sustainably packaged spring water in addition to other quality products and services. Get ready to quench your thirst with exciting...

  • Part Time Customer Service Representative

    2 weeks ago

    Norton, United States Fred Martin Auto Group Full time

    Customer Service Representative OpportunityWe are seeking a friendly and outgoing individual to join our team as a Customer Service Representative. As a Sales Hostess/Part Time Greeter, you will be the first point of contact for our customers, providing a warm and welcoming experience that sets the tone for their visit.Key Responsibilities:Provide...

  • Customer Service Representative

    6 days ago

    Norton, Kansas, United States Loves Travel Stops & Country Store Full time

    About Us We are a 60-year family-owned enterprise that creates an environment where team members can thrive, driving the company forward and building a rewarding career with unmatched growth opportunities. Come see why Love's Travel Stops and Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023. Loves Travel Stops and...

  • Customer Service Representative

    1 week ago

    Norton, Massachusetts, United States Walgreens Full time

    Customer Service Role at WalgreensAs a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This includes registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service, and recommending items for sale to...

  • Customer Service Representative

    2 weeks ago

    Norton, Massachusetts, United States Walgreens Full time

    Job Opportunity at WalgreensWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Associate.Key Responsibilities:Provide exceptional customer service and ensure a positive shopping experience for all customers.Process sales transactions accurately and efficiently on assigned cash registers.Recommend products...

  • Customer Service Representative

    2 weeks ago

    Norton, Virginia, United States Walmart Full time

    Key Responsibilities: Walk up to 5 miles each day while fulfilling online customer orders Review customer orders, locate and select merchandise on the salesfloor Ensure customer orders are filled accurately Provide excellent customer service with a positive attitude Dispense customer orders quickly and accurately in varying weather conditionsAbout the...

  • Customer Service Representative

    1 week ago

    Norton Shores, Michigan, United States GPM Investments Full time

    OverviewWe are seeking a skilled Customer Service Representative to join our team as an Overnight Sales Associate. As a key member of our 3rd shift crew, you will provide exceptional service to our customers while working in a fast-paced environment.ResponsibilitiesCustomer Service: Greet customers with a friendly demeanor, provide fast and efficient...

  • Guest Services Representative

    4 weeks ago

    Norton, Massachusetts, United States Extended Stay Full time

    Guest Services Representative at Extended StayAs a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. Your duties will include:Assisting guests at all times and responding to their requests in a timely and professional mannerProviding reasonable accommodations to guests as...

  • Guest Services Representative

    1 week ago

    Norton, Massachusetts, United States Extended Stay Full time

    Job SummaryAs a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. Your primary duties will include:Key ResponsibilitiesAssisting guests at all times and responding to their requests in a timely and professional manner.Providing reasonable accommodations to guests and processing...

  • Customer Service Team Lead

    2 weeks ago

    Norton, Ohio, United States Circle K Stores, Inc. Full time

    About the RoleWe are seeking a highly motivated and customer-focused Lead Customer Service Representative to join our team at Circle K Stores, Inc. As a key member of our store team, you will be responsible for providing exceptional customer service, leading shifts, and contributing to the overall success of our store.Key ResponsibilitiesProvide excellent...