Customer Service Representative

5 days ago


Norton, Massachusetts, United States BlueTriton Full time
Job Description

BlueTriton is a leading provider of spring and purified water products, offering a portfolio of highly recognizable, responsibly sourced, and sustainably packaged products. As a Customer Service Representative, you will play a vital role in providing world-class customer service, resolving customer inquiries, and promoting our products.

Key Responsibilities:
  • Respond to incoming calls from residential and commercial clients, providing exceptional customer service and resolving customer concerns.
  • Handle difficult customer calls in a courteous and professional manner, using negotiation skills to resolve issues and retain customers.
  • Enter information into our Customer Relationship Management (CRM) system, ensuring accurate and timely data entry.
  • Communicate company policies and provide creative solutions to resolve customer issues, such as billing errors or service opportunities.
  • Achieve monthly sales and product education goals by making recommendations from our healthy hydration portfolio.
Requirements:
  • High school diploma or equivalent.
  • Minimum 1 year of customer service and/or call center experience.
  • Previous experience with live chat and/or customer retention is a plus.
  • Ability to thrive in a fast-paced environment and work efficiently without on-site supervision.
Technical Requirements:
  • A space in your residence suitable for a Home Agent workstation.
  • A work environment free from distractions, including background noise that impacts the customer experience.
  • A reliable internet connection with a minimum of 100 mbps download and 15 mbps upload speed.
  • A device directly connected to the router/modem via Ethernet cable.

BlueTriton is an Equal Opportunity and Affirmative Action employer, committed to creating a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender, gender identity, or other protected characteristics.



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