Technical Support Specialist for Health Information Systems

6 days ago


Baton Rouge, Louisiana, United States Louisiana State University Full time

The Louisiana State University seeks a highly skilled Technical Support Specialist to join their team in the Student Health Center. This role will be responsible for providing on-site technical support to end-users, troubleshooting hardware and software issues, monitoring and resolving support tickets, and performing workstation maintenance.

Responsibilities
  • Provide technical assistance to SHC employees for troubleshooting and resolving issues related to hardware, software, and peripheral devices.
  • Serve as the single point of contact for end-user technical support, managing tickets and escalating issues as necessary.
  • Conduct system upgrades and installations, ensuring compatibility and minimal disruption to SHC operations.

In addition to these key responsibilities, the successful candidate will also perform routine system maintenance to ensure optimal performance, including updates, patches, and security protocols. They will monitor system performance, identifying potential issues and preemptively addressing risks before they affect operations.

This position requires strong communication skills, as the specialist will serve as a liaison between SHC users and the IT department, ensuring clear communication regarding system updates, outages, ongoing projects, and technical issues.

The ideal candidate will possess a bachelor's degree in a computer-related field and have a minimum of one year of experience working in a desktop support environment. Familiarity with working in a healthcare environment is preferred, as well as experience supporting devices running macOS, iOS, and Android operating systems.

The estimated salary for this position is $55,000 - $65,000 per year, depending on experience and qualifications.



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