IT Technical Support Specialist

3 weeks ago


Baton Rouge, Louisiana, United States Sparkhound Full time
Job Overview

Sparkhound is seeking a skilled IT Technical Support Specialist to join our team in Baton Rouge, LA.

Salary Range

$60,000 - $80,000 per year, depending on experience.

Key Responsibilities
  • Provide on-site and remote technical support for end-users, resolving issues efficiently.
  • Utilize customer service and problem-solving skills to deliver exceptional customer experiences.
  • Escalate complex issues to senior technicians or management as necessary.
Requirements and Qualifications
  • Bachelor's degree in IT or related field; 3-5+ years of professional IT experience.
  • Experience with managed services providers (MSPs) and network/IT systems troubleshooting.
  • Proficient in Microsoft desktop operating systems, including Windows 10 and 11.
  • Familiarity with Microsoft server operating systems, specifically Server 2016, 2019, and 2022.
  • Knowledge of Active Directory administration, file security management, and shared drives/network drives security permissions.
Preferred Qualifications
  • ITIL certification; Microsoft certifications.
  • Cisco, Fortinet, Meraki, or other network system certifications.
  • CompTIA A+ certification; HDI – Desktop Support Technician certification.
  • Managed Service Provider support experience; team leadership or mentoring experience.
About Us

At Sparkhound, we value professionalism, integrity, and teamwork. Our team members are passionate about delivering exceptional customer experiences and staying up-to-date with the latest technology trends.



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