Technical Support Engineer
3 days ago
Job Title: Technical Support Engineer
Compensation Package:$55,000 - $80,000 per year (base salary) + bonus potential
About Commerce Title:As a leading provider of innovative solutions, we're seeking a skilled Technical Support Engineer to join our team. In this role, you'll be responsible for providing technical support to employees and ensuring the smooth operation of our systems.
The ideal candidate will have a strong understanding of system administration tasks, excellent communication skills, and the ability to work independently.
Key Responsibilities:
- Maintains and administers computing elements, including computer hardware and software and all configurations
- Recommends changes to improve systems and network configurations and determines hardware or software requirements related to such changes
- Researches and recommends software and hardware products
- Places orders for software and hardware products and IT, telecommunications, and copy/scanner services
- Supports web access and maintains a secure systems environment
- Maintains the server infrastructure
- Defines procedures for monitoring and evaluates, diagnoses, and establishes work plans to resolve system issues in collaboration with third-party monitoring/back-up firm
Qualifications:
- Associate's degree in Computer Science, Information Technology, or related field
- At least 2 years of experience in an IT role with demonstrated responsibility
- Excellent customer service skills
Benefits:
- Competitive salary
- Comprehensive benefits package
- Opportunities for professional growth and development
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