Technical Field Services Specialist

1 week ago


Baton Rouge, Louisiana, United States Peak Technologies Full time
About the Role

We are seeking a highly skilled Technical Field Services Specialist to join our team. As a key member of our service delivery team, you will be responsible for providing top-notch technical support to our customers across the country.

Key Responsibilities:
  • Install, maintain, and repair FHE (forms handling equipment)
  • Provide prompt, effective, and continuous communication with customers and internal stakeholders about service call status, ETA's and resolution status.
  • Promote and produce the sale of service contracts, upgrades, parts, and billable labor revenue to meet established business goals and guidelines.
  • Maintain proper and accurate inventory for the purpose of service and follow approved policies and procedures for Inventory Controls.
Requirements:
  • Near expert level technical background in electro-mechanical devices such as printers, kiosk/ATM devices, or equivalent experience.
  • Associate Degree desired or 2-4 years of equivalent work experience in field service, IT, or a similar industry.
  • Certification in information technology or process improvement desired.
What We Offer:
  • $25-$30 per hour, depending on experience and qualifications.
  • A comprehensive benefits package including medical, dental, and vision insurance.
  • A 401(k) retirement savings plan with company match.
  • Opportunities for professional growth and development.
About Us:

Peak Technologies is a leading provider of end-to-end enterprise mobility, managed services, printing and mobile data capture solutions. Our team is dedicated to delivering exceptional customer service and support to our clients across North America and Europe.



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