Support Specialist I

2 months ago

Pine Bluff, United States Simmons Bank Full time
It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

Support Specialist I is responsible for following established procedures and regulations to review, verify and process incoming insurance and/or tax-related documentation and update operating systems as required. Provide accurate and efficient service within area of responsibility by researching loan level requests, processing various loan-related tasks, and modifying policy information as required to meet productivity and quality requirements.Provide departmental support greeting customers and answering incoming calls.

Essential Duties and Responsibilities

  • Process insurance and/or tax related documentation by verifying data, entering changes, and updating operating systems to ensure accuracy and completeness of database information.
  • Resolve information gaps by contacting carriers, agencies, cities, or counties as required to gather information and other missing data and update systems as needed.
  • Answer inbound calls and research within loan database to extract required information and provide comprehensive, timely responses to inquiries and requests.
  • Meet auditing requirements by accurately entering data and maintaining data integrity, to minimize risk and uphold internal standards, in compliance with applicable laws, regulations, policies, and procedures, including completion of required compliance training.
  • Build mortgage servicing operations skills and knowledge by participating in cross-training and learning additional processes and procedures to support multiple workflows and contribute to effectiveness of team operations.
  • Support Simmons Banks values in personal work behaviors, decision-making, contributions, and interpersonal interactions.
  • Maintain proper documentation by scanning and indexing documents into appropriate operating system.
  • Performs other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Ability to read and interpret documents such as insurance and tax billing, policies and procedures, general business correspondence and/or government regulations
  • Communicate information in a clear, well-organized, and professional manner in one-on-one and small group situations, to customers, and other employees in the organization
  • Experience following established policies and procedures to complete processing tasks; experience working in the banking, insurance and/or tax industry
  • Follow established guidelines to focus on details and complete tasks attentively and thoroughly
  • Complete high volume of data entry by quickly and accurately processing loan related updates, following processes and procedures
  • Manage one's own time to perform job functions quickly, efficiently with an emphasis on accuracy
  • Adapt and be flexible in a complex changing environment
  • Manage confidential information with sensitivity and maturity
  • Ability to utilize effective research and investigative techniques
  • Effective verbal and written communication skills

Skills

  • Working knowledge of Microsoft Office programs
  • Data entry
  • Jack Henry/AS400 - a plus

Education and/or Experience

  • High school diploma or general education degree (GED)
  • 1+ years of relevant experience

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications. Simmons First National Corporation and its subsidiaries are committed to Affirmative Action Programs consisting of results-oriented procedures to ensure equal employment opportunities. These programs require positive action in lieu of neutral non-discrimination and merit hiring/performance policies.

  • Support Specialist I

    4 weeks ago

    Pine Bluff, Arkansas, United States Simmons Bank Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Support Specialist I to join our team at Simmons Bank. In this role, you will be responsible for reviewing, verifying, and processing incoming insurance and/or tax-related documentation, as well as updating operating systems as required.Key ResponsibilitiesProcess insurance and/or tax-related...

  • Administrative Support Specialist

    3 weeks ago

    Pine Bluff, Arkansas, United States Arkansas Government Job Full time

    Job SummaryThe Administrative Specialist I is responsible for examining and verifying documents, preparing routine correspondence, and maintaining files. This role is governed by state and federal laws and agency/institution policy.Key Responsibilities• Reviews documents for accuracy and completeness of information and compliance with laws and...

  • IT Support Specialist

    4 weeks ago

    Pine Bluff, Arkansas, United States SARACEN DEVELOPMENT LLC Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Saracen Casino Resort. The successful candidate will be responsible for providing technical support and maintenance for our critical business applications.Key Responsibilities:Support and maintain all business applications, including troubleshooting and resolving...

  • Reentry Support Specialist

    3 weeks ago

    Pine Bluff, Arkansas, United States Ambassadors For Christ Full time

    Ambassadors For Christ is seeking a dedicated Reentry Support Specialist to join our team. As a key member of our organization, you will play a vital role in implementing and growing our reentry program through peer support and case management for program graduates.The ideal candidate will have a passion for helping at-risk youth and families, as well as...

  • Re-Entry Support Specialist

    3 weeks ago

    Pine Bluff, Arkansas, United States Ambassadors For Christ Full time

    Re-Entry Specialist Job SummaryAmbassadors For Christ is seeking a dedicated Re-Entry Specialist to provide intensive pre- and post-release case management services to program participants. The ideal candidate will have a passion for helping individuals transition back to their communities and a strong understanding of the re-entry process.Key...

  • Fiscal Support Specialist

    4 weeks ago

    Pine Bluff, Arkansas, United States University of Arkansas Full time

    Job SummaryWe are seeking a highly skilled Fiscal Support Specialist to join our team at the University of Arkansas at Pine Bluff. This is a temporary (fixed term) position that will provide financial support to our department, including preparing financial projections and budgets, actual v. budget reporting, and reviewing/monitoring of individual sub-awards...

  • Fiscal Support Specialist

    4 weeks ago

    Pine Bluff, Arkansas, United States University of Arkansas Full time

    Job SummaryWe are seeking a highly skilled Fiscal Support Specialist to join our team at the University of Arkansas at Pine Bluff. The successful candidate will be responsible for preparing financial projections and budgets, actual vs. budget reporting, and reviewing/monitoring of individual sub-awards and in-kind for compliance with state and federal...

  • Fiscal Support Specialist

    4 weeks ago

    Pine Bluff, Arkansas, United States University of Arkansas Full time

    Job SummaryWe are seeking a highly skilled Fiscal Support Specialist to join our team at the University of Arkansas at Pine Bluff. The successful candidate will be responsible for preparing financial projections and budgets, actual vs. budget reporting, and reviewing/monitoring of individual sub-awards and in-kind for compliance with state and federal...

  • Fiscal Support Specialist

    3 weeks ago

    Pine Bluff, Arkansas, United States University of Arkansas Full time

    Job Summary:We are seeking a highly skilled Fiscal Support Specialist to join our team at the University of Arkansas at Pine Bluff. As a key member of our financial team, you will be responsible for preparing financial projections and budgets, actual v. budget reporting, and reviewing/monitoring of individual sub-awards and in-kind for compliance with state...

  • Insurance and Tax Documentation Specialist

    3 weeks ago

    Pine Bluff, Arkansas, United States Simmons Bank Full time

    Job SummaryWe are seeking a highly detail-oriented and organized Support Specialist I to join our team at Simmons Bank. As a Support Specialist I, you will be responsible for reviewing, verifying, and processing incoming insurance and/or tax-related documentation. You will also be responsible for updating operating systems as required, providing accurate and...

  • Community Health Worker I/II/III

    3 weeks ago

    Pine Bluff, Arkansas, United States University of Arkansas System Full time

    Job SummaryThe University of Arkansas System is seeking a Community Health Worker I/II/III to join our team. As a Community Health Worker, you will play a vital role in managing relationships with patients, local community-based organizations, and community members to provide education, resources, and health education.This is a unique opportunity to work...

  • Explore Support Opportunities

    4 weeks ago

    Pine Bluff, Arkansas, United States Wyndy LLC Full time

    Support Specialist RoleWyndy LLC is seeking a Support Specialist to provide assistance and guidance to individuals in need. This role involves offering support, problem-solving, and advocacy to promote the well-being and success of individuals.Key Responsibilities:Collaborate with various stakeholders to ensure the delivery of appropriate resources and...

  • QA Specialist I

    1 month ago

    Lake Bluff, United States Experis Full time

    Experis IT ManpowerGroup has partnered with a leading Medical device organization in the Abbott Park, IL for a QA Specialist I role to assist their team. This is an on-site role.    Industry:         Medical device Title:                 QA Specialist I Pay Rate:         $25-30/hr on W2 Location:          Abbott...

  • School Support Specialist

    4 weeks ago

    Pine Bluff, Arkansas, United States Soliant Full time

    Job OverviewWe are seeking a highly motivated and experienced Paraprofessional Educator to join our team at Soliant. The ideal candidate will have a minimum of 1+ years of experience in a paraprofessional or special education setting.Key Responsibilities:Support teachers in the classroom and provide individualized assistance to studentsAssist with lesson...

  • QA Specialist I

    4 weeks ago

    Lake Bluff, IL, United States Experis Full time

    Experis IT ManpowerGroup has partnered with a leading Medical device organization in the Abbott Park, IL for a QA Specialist I role to assist their team. This is an on-site role.    Industry:         Medical device Title:                 QA Specialist I Pay Rate:         $25-30/hr on W2 Location:          Abbott...

  • Physical Therapist

    3 weeks ago

    Poplar Bluff, Missouri, United States HealthCare Support Full time

    Physical Therapist Job OpportunityHealthCare Support is seeking a Physical Therapist for a 13-week contract in Poplar Bluff, Missouri. This is a great opportunity to work with a reputable healthcare provider and gain valuable experience in a dynamic environment.Benefits of Working with HealthCare Support:Immediate enrollment in health insuranceDental...

  • Community Health Worker I/II/III

    4 weeks ago

    Pine Bluff, Arkansas, United States University of Arkansas for Medical Science Full time

    Job SummaryWe are seeking a highly motivated and dedicated Community Health Worker to join our team at the University of Arkansas for Medical Sciences. The successful candidate will be responsible for managing relationships with patients, local community-based organizations, and community members to provide education, resources, and health education.Key...

  • Administrative Support Specialist

    3 weeks ago

    Pine Bluff, Arkansas, United States Southeast Arkansas College Full time

    Job Summary:This part-time/extra help position is responsible for performing a variety of general office duties within the Student Success Center at Southeast Arkansas College. The successful candidate will provide excellent customer service, answer phones, and greet walk-in students/customers.Key Responsibilities:Enter data and review for accuracy in the...

  • Geriatric Medicine Specialist Wanted

    3 weeks ago

    Pine Bluff, Arkansas, United States Summit Recruiting Group Full time

    Geriatric Medicine Specialist WantedWe are seeking a skilled Geriatric Medicine Specialist to join our team at Summit Recruiting Group. As a Family Medicine Physician, you will have the opportunity to practice medicine in a dynamic and supportive environment. Our medical center has 471 licensed beds and serves as the major referral center for an 11-county...

  • Correctional Education Specialist

    4 weeks ago

    Pine Bluff, Arkansas, United States University of Arkansas Full time

    Job SummaryThe University of Arkansas at Monticello is seeking a qualified individual to fill the position of Correctional WAGE-Extra Help Paraprofessional/Teacher. This role is responsible for providing academic instruction and integrating financial and digital literacy into the classroom. The successful candidate will be responsible for introducing WAGE...