Specialist - One Stop Admission's Office

1 week ago

Marion, United States Marion Technical College Full time
The Student is....

The most important person at MTC

Without students, there would be no need for our positions.

....not a cold enrollment statistic,

But a flesh and blood human being with feelings and emotions like our own.

...not someone to be tolerated so we can do our thing.

The student is our thing.

POSITION SUMMARY

Under supervision of the Director of Admissions & Recruitment, the Specialist - One Stop Admissions Office is cross-trained to serve most student service-related concerns in MTC's L1NK One Stop center. The L1NK One Stop Specialist provides a full range of student support services with specific knowledge of admissions and enrollment practices. The Specialist also maintains general knowledge of registration, student records, student financial aid, student accounts, career services and online resources.

ESSENTIAL JOB DUTIES, FUNCTIONS AND RESPONSIBILITIES
  1. Respond in a timely fashion to student, faculty, and staff, inquiries seeking a wide-range of enrollment services at the College traditionally offered through Registrar, Admissions, Financial Aid, Business Office and Career Services, while maintaining standards of confidentiality and privacy in accordance with the FERPA and College policy. Organize, retrieve, and process mail, and other communications, including voice mail, that aids the One Stop and the department.
  2. Coordinate with the other One Stop Specialists coverage for the One Stop as well as train and facilitate the basic functions of the Registrar's Office while also learning the other functional areas. Work together as a team to streamline communications with students who access the One Stop, training students in utilizing web-based services and simplify processes for students, faculty and staff who interact with the One Stop. Offer suggestions for continuous quality/process improvements for the One Stop.
  3. Process applications for admission and document tracking for students. Enter and review data for completeness and accuracy. Contact students for missing application information, including any documentation for file completion.
  4. Provide administrative support to the department, including updating monthly reporting. Monitor and respond to the College Enroll@mtc.edu email account. Maintain and update appointment schedules for the Admission department.
  5. Organize, retrieve, and process mail, and other communications that aid the department. Assist with completion of purchase requests and order supplies.
  6. Maintain user proficiency for software programs, systems, and databases used by the College. Organize and maintain departmental data on network shared drives.
  7. Assist with marketing/promotion of departmental courses, brochures, flyers and special events, and participate in on-campus enrollment events. Assist the Director with updating the Admission internet and intranet pages, as needed.
  8. Maintain database of contact information, literature racks, and bulletin board displays for student info.
  9. Coordinate receiving and processing of electronic files essential to the operations of the Admissions Office. Optimize turnaround time for applications, data entry; document scanning, operation, and quality control of applications.
  10. Serve as liaison with students, parents, alumni and College employees and faculty by answering admissions-related questions within the realm of Enrollment Services, as a whole.
  11. Serve as the Records Retention Official for the Admissions department. Create and maintain an electronic archiving system for records that are to be retained, including developing a scheduling system to properly destroy records, according to the approved College Records Retention schedule.
  12. Develop professional opportunities within the scope of work responsibilities and department/college objectives. Demonstrate self-motivation and willing to research and continually update knowledge and skills, as well as provide input and accept additional and changing work responsibilities.
  13. Attend on- or off-campus College meetings and serve on departmental and College committees as required or assigned by the supervisor.

QUALIFICATIONS

Associate's degree required. Three to five years of general office and strong customer service experience required. Exhibit excellent English, communication, and composition writing skills. Proficiency in Microsoft® Office programs (Word, Excel, Access, PowerPoint, and Outlook) with excellent computer and related technology skills required. Demonstrate the ability to work independently and complete projects with minimal direction and oversight. Previous experience in higher education highly desired. Any combination of work experience, training, and/or education equivalent may be accepted. Willingness to work an irregular schedule as assigned. Candidate must be able to successfully pass a background check, prior to and after employment. Valid driver's license or dependable transportation required.

ADA SPECIFICATIONS

This position is classified, as Staff will perform a wide range of administrative functions for the College, primarily in an office setting. Further information may be obtained from the Office of Human Resources.

DISCLAIMER

Any other duties deemed appropriate may be assigned - The duties and responsibilities defined above are not an all-inclusive list, but a general summary of typical duties. Individuals in this position may be asked to perform a wide range of related tasks, within the scope of their education or certification, to ensure that the highest levels of educational services are provided. We all share the responsibility of doing whatever is required to make Marion Technical College a great place to be - for an education and for a career.

APPLICATION INFORMATION

Submit a cover letter, resume/vita, and three professional references for the position; a single PDF file with all required application materials is preferred in the "attach/upload resume section" of the application.

Marion Technical College is an equal-opportunity employer.

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