We have other current jobs related to this field that you can find below
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Front Desk Agent
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Glen Allen, United States Extended Stay Richmond Glen Allen Full timeJob Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...
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Front Desk Agent
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Glen Allen, United States Richmond Marriott Short Pump Full timeJob DescriptionJob DescriptionYOUR NEXT DESTINATION AWAITSCareers at Commonwealth LodgingWho we are:Top Notch Talent + World Class HospitalityWe take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.We are a company with a culture that understands relationships and Team First! We...
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Front Desk Agent
3 months ago
Glen Allen, United States Richmond Marriott Short Pump Full timeYOUR NEXT DESTINATION AWAITSCareers at Commonwealth LodgingWho we are:Top Notch Talent + World Class Hospitality We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management. We are a company with a culture that understands relationships and Team First! We value professionalism,...
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Front Desk Coordinator
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Glen Allen, United States CEEUS, Inc. Full timeOverviewThe Front Desk Coordinator is an integral part of the Administration Team at CEEUS, Inc. and serves as the initial contact for customers and partners as well as a support for all teams at CEEUS, Inc. Offering the same great service to our teams that they offer to our customers, we are able to provide a level of support that can transform our teams...
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Front Desk Representative
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Glen Allen, United States Aloft Richmond West Full timeLooking for a hotel Front Desk Representative position with an amazing company, excellent benefits package, competitive pay and the opportunity to grow? Join us at Shamin Hotels! We are central Virginias largest hotel management company! Having tripled in size to 60 hotels over the past ten years and with an aggressive portfolio across full and...
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Front Desk Representative
3 weeks ago
Glen Allen, United States Aloft - Richmond West Full timeLooking for a hotel Front Desk Representative position with an amazing company, excellent benefits package, competitive pay and the opportunity to grow? Join us at Shamin Hotels! We are central Virginia's largest hotel management company! Having tripled in size to 60 hotels over the past ten years and with an aggressive portfolio across full and...
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Front Desk Representative
3 weeks ago
Glen Allen, United States Aloft - Richmond West Full timeLooking for a hotel Front Desk Representative position with an amazing company, excellent benefits package, competitive pay and the opportunity to grow? Join us at Shamin Hotels! We are central Virginia's largest hotel management company! Having tripled in size to 60 hotels over the past ten years and with an aggressive portfolio across full and select...
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Front Desk Representative
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Glen Allen, United States aloft.com Full timeLooking for a hotel Front Desk Representative position with an amazing company, excellent benefits package, competitive pay and the opportunity to grow? Join us at Shamin Hotels! We are central Virginia's largest hotel management company! Having tripled in size to 60 hotels over the past ten years and with an aggressive portfolio across full and select...
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Front Desk Agent
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Glen Burnie, United States Hampton Inn Baltimore Glen Burnie Full timeInnVentures Overview: Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nations largest REITs and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we...
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Front Desk Representative
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Glen Allen, United States Aloft - Richmond West Full timeLooking for a hotel Front Desk Representative position with an amazing company, excellent benefits package, competitive pay and the opportunity to grow? Join us at Shamin Hotels! Apply fast, check the full description by scrolling below to find out the full requirements for this role.We are central Virginia's largest hotel management company! Having...
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Glen Allen, United States Aloft Richmond West Full timeLooking for a hotel Front Desk Representative position with an amazing company, excellent benefits package, competitive pay and the opportunity to grow? Join us at Shamin Hotels! Apply fast, check the full description by scrolling below to find out the full requirements for this role. We are central Virginia's largest hotel management company! Having...
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Front Desk Patient Services Representative
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Front Desk Associate
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Front Desk Patient Services Representative
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Front Desk Associate
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Front Desk Patient Services Representative
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Front Desk Patient Services Representative
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Hotel Front Desk Attendant
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Front Desk Agent
2 months ago
YOUR NEXT DESTINATION AWAITS
Careers at Commonwealth Lodging
Who we are:
Top Notch Talent + World Class Hospitality
We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.
We are a company with a culture that understands relationships and Team First We value professionalism, integrity, and honesty as we work towards providing world class hospitality. We understand that our associates deliver our guest experience, and we are looking for the highest quality talent to achieve our mission
You'll love working for us because:
The People. You will be surrounded by some of the most talented and supportive leaders and team-people you can be proud to work with Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honesty
What you can expect from us:
Access to your money before payday
Medical/Dental/Vision, 401K, Company paid short- and long-term disability insurance, Company paid life insurance, Travel discounts, Merit increases, Years of Service Awards, Employee Assistance Program, Advancement Opportunities, Paid holidays, Tuition reimbursement, Referral Bonus-work with your friends Multiple incentive bonuses And much more
How you will make an impact/Key responsibilities:
POSITION OVERVIEW: The position involves high guest contact and presents the first point of contact for all of our guests. The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures. Maintain positive guest relations at all times. Work to resolve guest challenges, ensuring guest satisfaction.
This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.
What you need to succeed/Core competencies:
QUALIFICATIONS, EDUCATION & EXPERIENCE:
- High School Graduate or General Education Degree (GED): or Work Equivalent
- Computer skills required. Familiarity with Microsoft Office preferred.
- Experience with hotel property management systems is preferred
- Minimum of 1-2 years of experience as a Guest Service Agent is preferred.
- Previous cash handling experience is preferred
- Good understanding of the English language.
- Good communication skills both written and verbal.
- Exert physical effort in lifting/transporting at least 25 pounds.
- Push/pull carts and other equipment up to 100 pounds.
- Endure various physical movements throughout the work areas.
- Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
- Provide excellent customer service and maintain a professional demeanor.
- Knowledge of the local area.
- Ability to suggestively sell
Responsibilities:
- Be in proper uniform, with nametag.
- Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction.
- Communicate effectively with guests as well as team members
- Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
- Be familiar with all local attractions/activities to respond to guest inquiries accurately.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Answer telephone within 3 rings, using correct greeting and telephone etiquette.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Verify guest information upon arrival and departure
- Communicate pertinent guest information to designated departments (i.e., special requests, amenity delivery).
- Maintain and secure a cash bank to perform job functions.
- Obtain method of payment from guests (credit or cash)
- Resolve discrepancies on the room status report with Housekeeping.
- Process all payments according to established hotel requirements, and Commonwealth Lodging Management cash handling S.O.P.'s
- Maintain all guest information and hotel occupancy status using hotel operating systems
- Maintain guest confidentiality at all times.
- Assists in handling emergencies in order to protect our guest and associates, and preserve the building and its systems during the emergency. Must act as quickly and responsibly as possible to return the building to its normal operating status.
- Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures. As well as the brand standards, policies and procedures.
This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.
Work environment: Work environment -- front office, and all areas of the hotel. Job involves working under variable temperature conditions and noise levels.