Help Desk Coordinator Intermediate

3 days ago


San Antonio, United States Cherokee Federal Full time

Help Desk Coordinator Intermediate

***This position requires an active Secret clearance***

Help Desk Coordinator Intermediate, under general supervision, responds to and diagnoses problems through discussions with users. Includes problem recognition, research, isolation and resolution steps as well as resolve fewer complex problems immediately, while more complex problems are assigned to senior level support.

Compensation & Benefits:

Pay commensurate with experience.

Full time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice.

Help Desk Coordinator Intermediate Responsibilities Include:

  • Assists trouble tickets opened by users on the Helpdesk site, the Contractor shall review all information for accuracy and coordinate with the user for any additional information required.
  • Assists users with CAC pin resets.
  • Interfaces with vendor support service groups to ensure appropriate notification during outages or period of degraded system performance.
  • Assists with installation of terminals and associated hardware.
  • Supports functional users in troubleshooting computer related problems. Polite, patient, and customer focused assistance is a must. Notify users of modified input data/format requirements.
  • Adheres to regulations concerning Computer Operations.
  • Installs software on PCs SOC operating systems and upgrades, as well as installation and update of COTS software packages including the Microsoft Office Suite.
  • Use trouble ticket software (Remedy or other method as mutually agreed upon by COR and Project Manager) to document and maintain all user trouble calls. A Remedy ticket number shall be updated in the Helpdesk ticket for reference.
  • Processes all in/Out processing documents. This includes Special Access Authorization Requests (SAARs). Reviews all documentation for accuracy and work with the user for any required information.
  • Assists users with completing required Cyber Awareness training when user does not have access to the network.
  • Active SECRET clearance
  • Must be a US Citizen
  • Performs other job-related duties as assigned.

Help Desk Coordinator Intermediate Experience, Education, Skills, Abilities requested:

  • Two (2) years of experience in computer system/network support. Includes one year of specialized experience related to Hardware PC Technician. Two (2) years' experience with: PC Network, Windows OS, and Active Directory. One (1) year experience working with web-based ticket submission Shall be DoD 8570 certified at the IA T Level II at a minimum IAW AFMAN 17-1303, para 3.2.1.2, which includes CCNA Security, CySA+, GIC SP, GSEC, Security+, or SSCP
  • Must pass pre-employment qualifications of Cherokee Federal

Company Information:

Cherokee Nation System Solutions (CNSS) provides support, services, and solutions to federal and commercial customers. The company takes a personalized approach to solving our clients' toughest challenges, helping you make the most of your skills. CNSS is part of Cherokee Federal - a team of tribally owned federal contracting companies. For more information, visit cherokee-federal.com.

#CherokeeFederal #LI-DNI

List similar searchable job titles

  • Help Desk Team Lead
  • Service Desk Coordinator
  • IT Support Coordinator
  • Technical Support Coordinator
  • Customer Service Coordinator

List Keywords

  • Incident management
  • Service coordination
  • Ticket tracking
  • Escalation management
  • Process improvement

Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, Accommodation request, and Presidential EO 14042 Notice.

#CherokeeFederal #LI

***As required by our governmental client, this position requires being a US Citizen, lawful resident alien, citizen of American Samoa or other territory owning permanent allegiance to the United States.

Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.



  • San Antonio, United States General Dynamics Information Technology Full time

    Req ID: RQ178344 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Help Desk Skills: Desktop Management,End User Support,Help Desk Operations,Information Technology (IT) Support Certifications: CompTIA - Security+ - CompTIA Experience: 1 + years of related...


  • San Antonio, United States Top Secret Clearance Jobs Full time

    About the job Help Desk Technician III Top Secret Clearance Jobs is dedicated to helping those with the most exclusive security clearance find their next career opportunity and get interviews within 48 hours. Job Description:Type of Requisition:Regular Clearance Level Must Currently Possess:Top Secret/SCI Clearance Level Must Be Able To Obtain:Top...

  • Help Desk Technician

    4 weeks ago


    San Antonio, Texas, United States P3S Corp Full time

    Job Title: Help Desk TechnicianJob Summary: We are seeking a skilled Help Desk Technician to join our team at P3S Corp. The successful candidate will be responsible for providing technical support to our customers, responding to and resolving technical issues, and ensuring timely and effective communication with the IT team.Responsibilities:Receives and logs...

  • Help Desk Technician

    4 weeks ago


    San Antonio, Texas, United States Air Force Federal Credi Full time

    Job Summary:We are seeking a skilled Help Desk Technician to join our team at Soarion Credit Union. As a Help Desk Technician, you will be responsible for providing technical support to our staff, ensuring the efficiency of our computer systems, and resolving hardware and software issues.Key Responsibilities:Provide hardware, software, and communication...


  • San Diego, United States Vets Hired Full time

    About the job Help Desk IT Technician II The Help Desk IT Technician II is responsible for providing remote and on-site technical support to users in an efficient and accurate manner. Help Desk is the front line and responsible for solving basic technical problems. The Help Desks objective is to quickly identify a customers issue and resolve basic desktop...


  • San Antonio, United States ASM Research Full time

    Job Description Supports one or more Help Desk systems developed and operated by ASM Research. Participates as a member of a team that handles inquiries from users for multiple applications. Assesses the customers’ issue, performs initial triage, documents the problem, creates an incident and ensures the customer contract information is accurate and...

  • Help Desk Engineer

    1 month ago


    San Antonio, Texas, United States Leidos Full time

    pbJob Summary/b/ppWe are seeking a highly skilled Help Desk Engineer to join our team at Leidos. As a Help Desk Engineer, you will be responsible for identifying and resolving customer issues within Air Force Commercial Cloud Services (AFC2S) teams utilizing services from IC ITE./ppbMain Responsibilities/b/pulliIdentify and resolve customer issues within...

  • IT Help Desk Engineer

    2 months ago


    San Antonio, United States DOCUmation Full time

    Position: IT Help Desk Engineer Department: MIT Help Desk Reports To: IT Service Delivery Manager Salary grade: DOE FLSA Status: Full Time / Exempt Location: San Antonio DescriptionThe IT Help Desk Engineer will assist in the day-to-day tasks and operations of the Managed IT Services Department. This individual will be involved with basic service ticket...

  • IT Help Desk

    2 months ago


    San Antonio, United States Futran Tech Solutions Pvt. Ltd. Full time

    IT Help Desk San Antonio, TX (Look for Locals) As a Senior Tech Support Analyst you would work as a part of a dynamic team involved with hardware instillation, and issue resolution to internal and external customers which may include users of all types and skill levels. IT Field tech experience, in any discipline, medical/clinical support preferred. Must...


  • San Antonio, United States Capitol Home Health Full time

    WHY JOIN US? Capitol Home Health is a family-owned and operated healthcare agency that is proud to serve Central Texas. We have offices in Austin, Marble Falls and San Antonio. We have earned the ACHC accreditation, the gold star standard in the healthcare industry, demonstrating that quality patient care is the core value of our agencies! Best Companies to...

  • IT Help Desk Analyst

    3 weeks ago


    San Antonio, United States BCForward Full time

    Job DescriptionJob DescriptionClient Location: San Antonio, TX - HybridExpected Duration: Long TermAnticipated Start Date: ASAP Job Description:-- At least 1 year Helpdesk Experience-- MS Office Experience-- VDI Support-- WIN 10 Experience-- Good Understanding of TCP/IP/DHCP/DNS Networks-- Active Directory Responsibilities:-- Take 40+ calls per day, plus...


  • San Antonio, United States Alternatives Full time

    per year Range | San Antonio, TX, USA | Salary | Full Time Help Desk Specialist DEFTEC delivers mission-critical solutions through skillfully delivered services and innovative products. We are inspired by the critical missions of our clients, and we are driven to provide the most effective solutions to execute their missions, operational challenges, and...

  • IT Help Desk Analyst

    3 weeks ago


    San Antonio, United States BCForward Full time

    Job DescriptionJob DescriptionClient Location: San Antonio, TX - HybridExpected Duration: Long TermAnticipated Start Date: ASAP Job Description:-- At least 1 year Helpdesk Experience-- MS Office Experience-- VDI Support-- WIN 10 Experience-- Good Understanding of TCP/IP/DHCP/DNS Networks-- Active Directory Responsibilities:-- Take 40+ calls per day, plus...

  • IT Help Desk Analyst

    4 weeks ago


    San Antonio, United States BCForward Full time

    Job DescriptionJob DescriptionClient Location: San Antonio, TX - HybridExpected Duration: Long TermAnticipated Start Date: ASAP Job Description:-- At least 1 year Helpdesk Experience-- MS Office Experience-- VDI Support-- WIN 10 Experience-- Good Understanding of TCP/IP/DHCP/DNS Networks-- Active Directory Responsibilities:-- Take 40+ calls per day, plus...


  • San Antonio, United States Star Dental Partners Full time

    Overview: Harmony Smile Care is now hiring a Full Time Dental Front Desk Coordinator in San Antonio, Texas! As a Full Time Dental Front Desk Coordinator, come join our community of collaborative, high-quality clinical, business and operations professionals. Full Time Dental Front Desk Coordinator Schedule Monday-Thursday 6:45am - 5:00pm To learn more about...


  • San Antonio, United States Robert Half Full time

    Job DescriptionJob DescriptionOur client is in need of a Front Desk Coordinator in San Antonio, Texas. The role involves a variety of administrative responsibilities in a busy, fast-paced environment. The Front Desk Coordinator will serve as the first point of contact for visitors and will be responsible for performing a range of tasks to ensure the smooth...


  • San Antonio, Texas, United States San Antonio Country Club Full time

    Job Summary: We are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at San Antonio Country Club. The ideal candidate will have excellent communication skills, be able to multitask, and maintain a professional demeanor in a fast-paced environment.Key Responsibilities:Answering Calls: Answer all incoming telephone calls...

  • Help Desk I

    1 day ago


    San Antonio, United States Brundage Management Full time

    Help Desk I254 Spencer Ln, San Antonio, TX 78201, USA Req #1578Wednesday, October 30, 2024Headquartered in San Antonio, TX, Brundage Management Company, Inc. (BMC) is a privately owned business with multiple business lines and investments. The focus at BMC is to perform all management functions for their businesses - Sun Loan Company and Key Storage. Check...


  • San Antonio, Texas, United States Think Tell Junction Full time

    Front Desk Executive Role at Think Tell JunctionThink Tell Junction is seeking a detail-oriented and people-friendly professional to join our team as a Front Desk Executive in San Antonio, TX.Key Responsibilities:Visitor and Client Support: Greet and assist visitors, clients, and staff with a positive and professional attitude.Phone and Inquiries Management:...


  • San Antonio, Texas, United States T & T Consulting Services, Inc. Full time

    Job Summary:We are seeking a highly skilled Help Desk Technician Tier II to join our team at T & T Consulting Services, Inc. The successful candidate will provide technical support and assistance to our clients, ensuring that their desktop software and hardware are functioning optimally.Key Responsibilities:Provide on-site and remote support for desktop...