Help Desk Technician II

6 days ago

San Francisco, United States City Experiences Full time
Salary: $70,000

City Experiences is seeking a Help Desk Technician for our Business operations in California.

About You:

This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

About the Opportunity:

The Help Desk Technician will primarily be responsible for the monitoring, tracking and resolution of IT related issues while escalating as necessary to the appropriate resource. This individual will be an active contributor to the Help Desk in a strong customer service focused role, will take ownership of tickets and will be able to see issues through to the end.

Essential Duties & Responsibilities:
  • Provide Tier 1 and Tier 2 IT support for 500+ end users
  • Actively maintain Help Desk ticket queue, ensuring a timely response to issues, as well as
  • fielding phone calls and walk-up support
  • Responsible for PC/Mac desktop and laptop computer configuration, deployments and troubleshooting
  • Support enterprise POS systems and peripherals
  • Support for networking and cabling
  • Provide escalation point as necessary for Help Desk staff
  • Maintain and update inventory of hardware and software
  • Installing, configuring, and repairing desktop and network printers
  • Assisting with security-related updates or patches
  • Creating and update help desk documents
  • Developing user training and instructional materials as needed
  • Performing intermediate network troubleshooting
  • Expected to work during standard business hours and maintenance/emergency windows outside of normal hours
  • Advise Supervisor or Human Resources any changes of name, address or work status as it affects your compensation, benefits or employment
  • Accurately complete all documentation including payroll, time sheets, paperwork and invoices on a timely basis
  • Know and understand internal policies and external regulatory requirements that relate to your position and department
  • Additional job duties assigned
Requirements & Qualifications:
  • Previous experience in a help desk role, 2 years or more preferred
  • Previous & demonstrable ability to troubleshoot technology quickly and efficiently
  • Degree not required but preferred
  • Certifications not required but definitely a plus
  • Strong customer service orientation is a must. Candidates must be comfortable interacting with end users both over the phone and in person.
  • Strong interpersonal and communication skills. Strong command of the English language is a requirement. Familiarity with the correct use of technical terms.
  • Must be able to lift and move 50 lbs.
  • Ability to quickly learn new systems and software applications.

About Us:

City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations.

We encourage qualified applicants with arrest and conviction records to apply.

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