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Product Technical Advisor

2 months ago

Des Moines, United States Aftermarket Performance Group Full time
Product Technical Adviser

Department: Sales, Proprietary Brands

Hours/Week: HYBRID 3 days in Office and 2 days at Home

Wage: $22.00 - $28.00 DOE

Location: Silverdale WA, Des Moines IA, or Export PA

Classification: Non-Management

Job Description:

The Product Technical Advisor is responsible for supporting Private Brands. To excel in this role, you should be excellent in verbal and written communication. You should also possess a strong knowledge of how our products enhance the customer’s experience. A thorough knowledge of and experience working with both OEM and aftermarket/Performance parts and fitting them to a vehicle is vital to success in this position including the ability to work directly with vehicles. You will need to be able to work within a team of product developers, engineers, and operations personnel to further a cohesive brand image and product line. You will be required to work 3 days in the office and 2 days at home.

Where you’ll spend your time:
  • Using support systems to help direct customers as well as internal brands to support the products and services offered within the Private Brands reach.
  • Work directly with brand engineer(s) to create clear, concise installation instructions.
  • Work to create internal documentation of all products, such as electronics pinouts, wiring diagrams, etc.
  • Assist in creation of vehicle fitment master lists.
  • Assist Product Development and Engineering teams in brainstorming new products.
  • Test fit and evaluate engineering samples of new products for vitality.
  • Meeting within the team on a weekly basis to strategize and plan for better of the team.
  • Testing customer warranty issues for defects and analyzing faults for feedback to manufacturers.
  • Other duties may be assigned.
You have/possess:
  • High School Diploma or Equivalent
  • 2-3 previous customer service / customer support experience
  • Must be mechanically inclined/proficient with intermediate or advanced mechanical knowledge, Sport compact performance preferred.
  • 2-3 years’ experience working with aftermarket performance parts including parts and fitment is required.
  • Knowledge of OEM parts
  • Excellent verbal and written communication skills.
  • Proficient in MS Office products including Word and Excel
  • Customer-oriented attitude, with a strong desire to go above and beyond the needs of customers
  • Strong problem-solving skills with ability to analyze customers’ needs and make recommendations based on your knowledge of the product, mechanical knowledge, and business goals and objectives.
We have:
  • A team of automotive enthusiasts who have a drive for customer service, sales, and manufacturing as well as leadership who have a passion for the off-road industry, are driven, successful, and willing to help mentor and teach those who have the same passion
  • Full time benefits include medical, dental, vision, accident plans, Paid Time off, paid holidays. and more...
  • All employees are eligible for company provided Life insurance, Employee Assistance Program, discounts on products, and more
  • 401(k) with a company match after 90 days with "immediate" vesting.
Your work environment:
  • Office environment must be able to work at a desk and requires extended periods of sitting/standing
  • Exposure to a shop environment including exposure to hazardous conditions, requires exposure to hazardous equipment, includes exposure to contaminants, includes exposure to sounds and noise levels
  • Requires ability to follow safety standards including wearing specialized protective or safety equipment
  • Requires ability to work with hand and power tools
  • Regular Bending, Pushing, kneeling, crouching, stooping,
  • Requires repetitive motion and movement
  • Requires ability to lift 35 – 50 lbs. on a regular basis
  • Required speaking and reading English
  • Ability to properly set and operate a vehicle lift and other specialized tools
  • Required to work 3 days in office and 2 days at home.
We offer a full benefits package for eligible employees including:
  • Medical, dental, and health insurance
  • 401k with company match & immediate vesting
  • PTO (Paid Time Off)
  • Short term and Long-Term Disability
  • Life Insurance and more

Aftermarket Performance Group (APG) is a fast-growing leader in the automotive enthusiast industry. The company is divided into two divisions – Truck and Off-road and Automotive. The Truck and Off-road division focus on the wholesale distribution and direct-to-consumer segments within diesel performance (Premier Performance Products, Truck Tech), Jeep and Off-road (Northridge4x4), Off-road Truck (Stage 3 Motorsports, TrailRecon, PRL Motorsports, Adams Driveshaft), and Manufacturing/Proprietary Brands (Grimm Off-road). The Automotive division includes Wholesale (Launch Distribution), compact performance (RallySport Direct, SubiSpeed, FTSpeed) and Manufacturing/Proprietary Brands.

Candidates must pass a pre-employment background check, and a drug test where applicable, for safety related positions upon hire (please note, not all charges disqualify you from employment). If this is a accounting position you need to add in pass a credit check / or if it is for a driving position you need to add in MVR check

APG is an equal opportunity employer. This job description is subject to change without notice. This description is intended to explain the general nature and level of work being performed by people assigned to this position. It is not intended to be an entire list of all activities, tasks and skills required of people in this position.