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IT Specialist

2 months ago

Colorado Springs, United States Teller County Full time
Department: Information Technology

Reports to: Director of Information Technology

Salary range: $2,653 - $3,183 (semi-monthly)

FLSA Status: Non-Exempt, hourly

Position closes: September 6, 2024, at 4:00 p.m.

Please keep in mind that the range mentioned above is the minimum to mid-point of the salary range for the role. Hiring at the mid-point of the range would not be typical in order to allow for future & continued salary growth.

When it comes to benefits, Teller County is committed to offering a comprehensive, affordable benefits package that meets the needs of our employees and their families.

• Two Meritain Aetna health plans to choose from -the County pays 50% to 100% of the premium depending on the plan you choose

• HSA plan - the County contributes $1,000 for employee only and $2,000 for employee plus one or more dependents

• Telehealth/Teledoc options - access quality healthcare from the comfort of your home, during your lunch break or while traveling

• Dental, Vision and Prescription drug coverage

• Basic and voluntary life coverage

• 401a retirement plan - employees contribute 4% and the County matches 8%. You are fully vested in five years.

• 457b deferred comp plans - both pre- and post-tax options available

• Time Off: Paid vacation, sick, 12 holidays, 1 floating holiday

• Aflac, wellness programs, EAP, education assistance, employee discounts, uniform allowance

And so many more - click here to review our full benefits package

SUMMARY OF JOB RESPONSIBILITIES: Under general supervision, provides Tier II support, addressing complex technical issues while maintaining exceptional customer service standards. Responsibilities include managing the IT ticketing system to track and resolve escalated support requests, delivering advanced technical support to end-users, maintaining server environments, managing network infrastructure, and assisting with cybersecurity measures.

DUTIES AND RESPONSIBILITIES: The duties and responsibilities listed below are central to the job and the employee must be able to perform each function satisfactorily. This list is not designed to cover or contain a comprehensive list of all duties and responsibilities and is intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Duties and responsibilities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

(1) Delivers advanced-level IT support for both end-users and IT systems, identifying root causes, implementing effective solutions, and restoring services with minimal impact on operational continuity.

(2) Manages the triage and resolution of support tickets to meet or exceed service level expectations; addresses high-priority issues with a focus on effective and personalized support; and creates detailed documentation to improve the knowledge base.

(3) Administers and maintains Windows Active Directory and Microsoft 365 environments, managing user accounts, permissions, and access controls to ensure secure and efficient operations across the organization.

(4) Understands cybersecurity concepts; installs security updates/patches, responds to cyber threats; educates end-users on cybersecurity awareness.

(5) Assists with managing server environments and network infrastructure, including routine updates, configuration, and troubleshooting to ensure system stability, security, and optimal performance.

(6) Supports integrated software systems and applications; handling installation, configuration, and troubleshooting to ensure consistent functionality for end-users.

(7) Assists with the implementation and testing of new IT solutions and technologies to ensure compatibility and effectiveness before full deployment.

(8) Contributes to website administration by addressing technical issues, updating content, and ensuring the site's accuracy and compliance with organizational standards.

Requirements

MINIMUM REQUIREMENTS: The requirements listed below are representative of the knowledge, skills and/or abilities required. The list is not designed to cover or contain a comprehensive listing of all knowledge, skills or abilities that are required.

(1) Knowledge/Skills/Abilities:

Knowledge of: local government, office procedures and equipment; operations and principles of IT support and system management; advanced understanding of Microsoft environments, including Windows Server, Active Directory, and Microsoft 365; networking fundamentals, including TCP/IP, DNS, DHCP, and network security; server and network infrastructure maintenance; cybersecurity practices, including threat detection, response, and prevention; programming and scripting languages such as PowerShell and SQL; database management systems, including SQL Server; and a basic understanding of virtualization technologies and cloud services.

Skilled in: advanced problem-solving and technical troubleshooting for complex IT issues; diagnosing and resolving hardware, software, and network problems; planning, organizing, and prioritizing multiple IT projects to meet critical deadlines; effectively using IT support software and ticketing systems; exercising discretion in handling sensitive information; organizing work, setting priorities, and following through on tasks with minimal supervision; applying logical thinking to solve technical problems or accomplish IT-related tasks; managing a moderate to high volume of support requests; building and maintaining productive working relationships with internal and external members; designing solutions and making informed recommendations; managing time effectively and efficiently in a busy IT environment.

Ability to: communicate technical concepts clearly and effectively to users of varying technical expertise; interpret and respond to support tickets and troubleshoot issues efficiently; document technical support processes in a clear and concise manner; establish and maintain professional relationships with co-workers, other county departments, external agencies, and the public; maintain confidentiality and discretion at all times; be proactive in identifying and addressing IT needs; manage multiple tasks simultaneously while working independently or as part of a team; interact effectively with a diverse range of people, cultures, and challenges; analyze and resolve problems involving multiple variables; follow detailed written and oral instructions with precision and accuracy.

(2) Experience/Education: associate degree in information technology, computer science, or a related field, with a minimum of three years of experience in IT support or system administration; equivalent combinations of education, certifications, and experience that provide the required knowledge, skills, and abilities may be considered.

(3) Visual Acuity/Hearing/Speaking : Must be able to both read and write technical documentation and email interactions with customers. Ability to hear both in person and by telephone. Ability to see.

(4) Physical Effort/Dexterity: Must be able to lift and carry up to 50 pounds; ability to drive a vehicle.

(5) Environmental Factors: Work is performed primarily in an office setting and in the field. Must be willing to travel between County sites to perform duties as required.

(6) Work Schedule/Characteristics: 40-hours per week; may require overtime occasionally. Subject to participating in rotating on-call schedule.

(7) Special Requirements: Possession of and ability to maintain a valid Colorado Driver's License; ability to clear background check.