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Thinker & Client Success Intern
4 months ago
Gorilla 76 is looking for part-time Client Success Intern candidates. As you work with our Client Success Department, you'll be responsible for assisting the Client Success Executives on real client work. This is not just a summer internship, but instead, a year-round ongoing opportunity.
Your key accountabilities will include the following:
- Assisting the Client Success department on real client work
- Shadowing Client Success Executives on calls, meetings, client communication, etc.
- Who we are
- Who we help and how
- Our ideal client
- How our process works
- Working at Gorilla 76
- Code of ethics
- FAQs
The Client Success department is focused on client retention and relationship building. You will be assisting the Client Success Executives in accomplishing that goal.
You'll have the opportunity to shadow and sit in on real client and internal team-facing interactions. Most meetings happen over Zoom. Most communication happens over email.
You will report directly to a Senior Client Success Executive. You'll have a recurring 1:1 meeting with your direct manager. This is a touch point that is focused on you. We use this touchpoint to answer any questions, address issues, help problem solve, discuss professional development opportunities, etc.
What that looks like
- Shadowing Client Success Executives on real client calls like: every-other-week client success calls, key project milestone meetings, etc.
- Shadowing on internal calls: Internal team interactions, calls between the projects and client success departments, etc.
- Helping with client "Welcome" packages, sending gifts to celebrate anniversaries/birthdays/other special occasions, writing handwritten thank you notes to our clients, etc.
- Helping to schedule meetings with our clients and internal team
- Helping to create the onboarding decks for new client engagements
- Helping with specific communication touchpoints like: Updating status documents, updating ClickUp active work lists and communicating that out to the team via Slack
- Sitting in on the weekly 1-hour department meeting
- Skilling up and taking on additional responsibility as you grow, seamlessly moving from shadowing to assisting, to executing select tasks
- Learning about the inner workings of a digital marketing agency, seeing how departments like Client Success, Strategy, and Content all work together
- Reading constantly; you'll read foundational books on customer and client success
- Listening to podcasts that focus on customer and client success, and other podcasts that give you a bigger picture of working at an agency
- Additional duties as needed
At its core, the Client Success Department is responsible for our clients' success. This is done in partnership with each department at Gorilla. We hold ourselves and the team to a certain standard based on our Client Experience Standards.
As an intern, you'll be assisting to help uphold this standard.
Within one month you'll...
- Learn Gorilla's philosophy and the fundamentals of industrial marketing
- Be introduced to the Client Success department and team at large
- Start shadowing important meetings, both internal and client-facing
- Be briefed on client accounts where you'll assist as needed
- Set goals for your internship
- Assist with one-off projects as needed
- Have a better understanding of our tech stack
- Have met with all the different members of our team, with a better understanding of their roles and responsibilities
- Understand our Client Experience Standards
- Be able to assist on real client work
- A basic understanding of client success principles
- Client communication best practices
- Comfort around sitting in on real client meetings
- Knowledge of how an agency works, and how to work effectively within one
- An understanding of the different roles and responsibilities that make up an agency
- Is a sophomore or junior in college studying marketing, business, communications or related fields
- Has the ability to work part-time (at least 10 to 15 hours per week) during the summer and school year, primarily during working hours (8 am to 5 pm CST)
- Is committed to learning and growing throughout the internship and can pick up new tasks and skills quickly
- Takes initiative and has the ability to run with tasks, asking for help when needed
- Embodies Gorilla 76's core values
While small and tight-knit, we're a team, not a family. This helps us hold one another accountable. If you're wondering who we are - look at our manifesto and five core values. Check out our Instagram. And see what people say about us on Glassdoor.
You'll use the following tools to get work done
- ClickUp
- Slack
- Google Calendar
- Gmail
- Zoom
- Loom
- Keynote
- Word
- Excel
- Dropbox
- HubSpot
- MacOS
- AskNicely
By applying for this position, you are certifying that the information provided on this application form and any other documents provided to Gorilla 76 are complete and accurate. If asked to provide work samples, you are certifying that samples provided were created by you. Withholding information or providing false information will result in a refusal to hire or termination of your employment. This application is valid for 90 days, and you must reapply for consideration beyond 90 days.
Equal Employment Opportunity has been, and will continue to be, a fundamental principle and policy at Gorilla 76, where employment is based upon your capabilities and qualifications without regard to race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship status, marital status or any other legally protected characteristic. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.
