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Warranty Administration Manager
3 months ago
JOB REQUIREMENTS: OUR HERITAGE BENEFITS YOUR FUTURE Here at TWIN DISC, we have a proud history of developing and pioneering transmission and propulsion solutions for equipment that fuels the world. Over the years, we\'ve built a strong company that is centered on innovation and employee ingenuity, making us an industry leader and respected throughout the markets we serve. As we continue our global expansion, we are looking for talented individuals to join our team. Due to continued growth, we have an opportunity for a Warranty Administration Manager to join our teamlocated at our Mount Pleasant, WI location. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Core Competencies: B.S. or B.A. in Mechanical Engineering or equivalent plus a minimum of five years experience in Product Service or Field Engineering. Strong written and oral communication skills and knowledge of warranty administration. Broad knowledge of Twin Disc products and customers. Essential Job Functions: Manager acceptance, receipt, processing and resolution of all warranty claims submitted to Twin Disc. Direct submissions, handling and communications of findings on these claims with Twin Disc customers and subsidiaries. Coordinate activities associated with crediting and/or invoicing of customer accounts regarding warranty claims. This includes issuing credits (or check requests) and coordinating activities with the Twin Disc Finance Department. Establish and maintain a process for Warranty Cost - Risk Analysis for all Twin Disc product lines. Present information to management to aid in the establishment of warranty pricing (costing). Conduct periodic analysis of warranty claim data to identify any trends and report findings to the appropriate Twin Disc Business Unit and/or Engineering personnel. Manage Vendor Recovery programs on warranty related activities. This includes, but is not limited to, recovery of expenses incurred at Twin Disc during warranty processing. Assist where needed in Commercial Customer Warranty Negotiation Process. Manage acceptance, receipt, processing and resolution of all applications and claims submitted for Extended Warranty and/or Extended Service Agreements. Direct submissions, handling and communications of findings on these requests with Twin Disc Customers and Subs. Manage acceptance, receipt, processing and resolution of all... For full info follow application link. TWIN DISC is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual\'s age, color, disability, genetic information, gender, gender identity, gender expression, national origin, race, religion, sexual orientation, or veteran status. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/C04DA2386A8C4B61 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.
