Senior Manager of Global Product Service
4 days ago
We are seeking a highly skilled Senior Manager of Product Service to join our team at TWIN DISC INC RACINE. This role will be responsible for overseeing the global product service function, including field service, global training program, warranty administration, customer relations, technical support, and technical publications.
Key Responsibilities:- Develop and implement a global service strategy aligned with business goals and customer needs.
- Plan resources and ensure the capability to meet customer demands globally.
- Intervene on behalf of the customer to resolve issues and improve customer satisfaction.
- Manage and maintain relationships with customers, suppliers, and internal stakeholders.
- Collaborate with cross-functional teams to drive business growth and improve operational efficiency.
- Bachelor of Science in Mechanical or Electrical Engineering with 10+ years of experience in product application, design, or testing.
- Strong organizational and time management skills, with the ability to juggle multiple tasks and competing time constraints.
- Valid Passport.
- Ability to work under a variety of circumstances, including difficult customer situations.
- Knowledge of Twin Disc products and applications.
- Ability to analyze and solve problems appropriately.
- Strong interpersonal relationship skills that allow being able to work with people in all levels of the organization and with the wide variety of external customers.
Racine, Wisconsin. Travel required for customer and Twin Disc entity visits both domestically and internationally up to 30% of the time.
TWIN DISC is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, genetic information, gender, gender identity, gender expression, national origin, race, religion, sexual orientation, or veteran status.
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Senior Manager of Global Product Service
4 days ago
Racine, Wisconsin, United States Twin Disc Incorporated Full timeSenior Manager of Global Product ServiceTwin Disc Incorporated is seeking a highly skilled Senior Manager of Global Product Service to join our team. As a key member of our organization, you will be responsible for developing and implementing a global service strategy aligned with business goals and customer needs.Key Responsibilities:Develop and implement a...
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