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Five9 Integration Specialist

3 months ago

Providence, United States Saxon Global Full time

JOB RESPONSIBILITIES

- Minimum of 5 years of contact center experience with a minimum of two years in a CCaaS OR technology-related role
- Hands-on experience with Five9 CCaaS solution implementation. Experience with Cisco is preferred but not required
- Integration experience with Salesforce Service Cloud
-Proficient in call center metrics and how they drive performance
Identifies engagement-related problem areas and solves the issues in a proactive manner
-Diagnose, resolve, and follow-up on incidents, problems and alarms regarding phone system, voice network systems and call center applications
- Ability to work independently in a group environment to achieve common goals
- Strong follow-through, ownership & responsibility on tasks assigned
- Effective time management and maintains flexibility

REQUIRED EXPERIENCE

* Must-Have 1: Minimum of 5 years of contact center experience with a minimum of two years in a CCaaS OR technology-related role
* Must-Have 2: Hands-on experience with Five9 CCaaS solution implementation. Experience with Cisco is preferred but not required
* Must-Have 3: Integration experience with Salesforce Service Cloud
* Must-Have 4: Diagnose, resolve, and follow-up on incidents, problems and alarms regarding phone system, voice network systems and call center applications
* Must-Have 5: Identifies engagement-related problem areas and solves the issues in a proactive manner

REQUIRED EDUCATION

• Bachelor's degree in Computer Science or an equivalent combination of education and experience.
• Salesforce Developer Certification Preferred
• Salesforce Admin Certification Preferred