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Sales Specialist

4 months ago

WinstonSalem, United States Club Pilates Winston-Salem Full time

Club Pilates is a well-established, nation-wide brand committed to providing affordable and accessible Pilates to the community. We offer group reformer classes in a variety of formats and levels to accommodate everyone seeking to learn Pilates and reach their fitness goals.

POSITION:

The Sales Specialist / Studio Administrator will handle memberships through all stages, including lead generation, converting prospects to members, and retaining members through customer service. The Sales Specialist / Studio Administrator is also responsible for cultivating a safe and positive environment for our members and ensuring that the studio is always welcoming, orderly, and professional.

EXPERIENCE:

  • Sales (retail or service): Required

  • Customer Service: Preferred

  • Administrative: Preferred

REQUIREMENTS:

  • Confident in generating personal sales.

  • Ability to drive four revenue streams: memberships, retail, private training, and teacher training.

  • Friendly, outgoing, and engaging.

  • Ability to work harmoniously with co-workers, clients and the general public.

  • Professional, punctual, reliable and organized.

  • Must have excellent communication and strong interpersonal skills in person, on the phone and via email.

  • Solid writing and grammar skills.

  • Strong attention to detail and accuracy.

  • Ability to prioritize and meet deadlines.

  • Proficiency with computers and studio software

  • Trustworthy and able to handle confidential information.

  • Ability to excel in a fast-changing, diverse environment.

  • A genuine interest and appreciation for fitness.

  • Reliable transportation.

DUTIES:

Two Sales Specialist / Studio Administrators will be hired to share the responsibilities below depending on skill sets and interest. Both employees will be responsible for generating new member sales and assuring member retention. 

  • Generate leads and build brand awareness through local events and social media.

  • Communicate with members and prospects via phone, email, and text.

  • Support and staff Pre-Sale, Soft Opening and Grand Opening efforts and events.

  • Convert prospects to members through sales process.

  • Schedule prospects and members into classes.

  • Provide great customer service and a positive member experience.

  • Engage with clients and build relationships to support community development. 

  • Implement Club Pilates policies and procedures.

  • Collect payments for products and services. 

  • Directly coordinate with vendors, ensuring that studio retail/products are stocked with accurate inventory counts.

  • Maintain visual displays of retail, studio literature, and decor. 

  • Ensure all studio and administrative supplies are stocked and accessible.

  • Maintain organization and cleanliness of the Pilates Studio.

  • Ensure proper care and maintenance of exercise equipment.

  • Assist and support instructors and staff with daily needs.

  • Facilitate all aspects of studio operations.

  • Any other duties as assigned.

COMPENSATION & BENEFITS:

  • Hourly rate based on experience & performance.

  • Commissions on new member sales.

  • Opportunity for bonuses, based on performance.

  • Growth potential within the company.

  • Free Pilates classes.

  • Discounts on in-store retail.

  • Paid job training.

OPERATIONS:

  • Studio coverage will be split between multiple staff members.

  • The studio will be open seven days a week.

  • Staffing needs extend from the early morning through the evening.

  • Studio hours are subject to change.

  • There will also be off site events at various times.

  • Weekends are required.

  • Must be available for Soft Opening and Grand Opening events.

JOB TYPE: 

Full-time or Part-time

LOCATION:

  • 371 Lower Mall Dr. Winston-Salem NC 27103 (Thruway Shopping Center) 

  • Local events and festivals