Pharmaceutical Sales Customer Engagement Specialist

5 days ago


WinstonSalem, North Carolina, United States Otsuka Full time
Job Summary

Otsuka is seeking a skilled Pharmaceutical Sales Customer Engagement Specialist to join our team. As a key member of our customer engagement team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic engagement with healthcare providers.

Key Responsibilities
  • Develop and execute customer engagement strategies to meet business objectives
  • Build and maintain strong relationships with healthcare providers through proactive outreach and communication
  • Provide clinical and product expertise to customers, addressing complex on-label information and other customer inquiries
  • Collaborate with cross-functional teams to ensure seamless customer experiences and drive business growth
Requirements
  • Minimum 2 years of pharmaceutical or medical device sales experience
  • Ability to work in an ambiguous environment and adapt to changing priorities
  • Proven track record of meeting or exceeding financial and qualitative targets
  • Strong communication and interpersonal skills, with ability to build strong relationships with customers and colleagues
Preferred Qualifications
  • Previous cross-functional industry experience in commercial life sciences or related industry
  • 4 or more years of sales experience with HCPs, ideally representing multiple products and working across a complex healthcare system environment
  • Clinical nurse or Advanced Practice Nurse (APN) experience highly valued
Competencies
  • Accountability for Results
  • Strategic Thinking & Problem Solving
  • Patient & Customer Centricity
  • Impactful Communication
  • Respectful Collaboration
  • Empowered Development


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