Administrative Assistant

2 months ago

Bloomington, United States Proactive Full time

People are a company's greatest resource, which is why caring for employees and keeping them healthy is so important. Proactive MD offers a comprehensive health management solution that extends well beyond the clinic walls. Access to on-site physicians, full direct primary care services, and excellent client support are the hallmarks of our program. By engaging a workforce and offering them a personal relationship with a primary care physician, we can deliver measurably better outcomes, making people happier, healthier, and more productive while significantly lowering overall medical costs for employers. We put employees' health first because amazing care yields amazing results. We are the next generation of workplace health centers.  

JOB SUMMARY 

The mission of the Administrative Assistant is to provide administrative support for health center staff, including scheduling, greeting, and directing patients, billing, answering phones and emails, and various other administrative duties. This role is responsible for greeting patients with a warm welcome to align with the delivery on the PMD Patient promise from the first interaction at the health center.  

ESSENTIAL DUTIES AND RESPONSIBILITIES  

  • Schedules all appointments for the Health Center.  

  • Greets patients and visitors in a warm, friendly manner and directs them as appropriate.  

  • Answers all incoming calls for the Health Center.  

  • Handles all billing and payment for the Health Center.  

  • Communicates via phone, email, Electronic Medical Record software, and other systems regarding patient inquiries, concerns, or escalations.
     

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES  

Required:  

  • High School Diploma or equivalent required.  

  • Current BLS certification through American Heart Association valid for at least 90 days after start date 

  • Requires 0-3+ years relevant experience; previous administrative experience preferred.  

  • Exceptional customer service and communication skills.   

  • Requires proficiency in MS office (Word, PowerPoint, Excel).  

  • Experience in a clinical setting preferred.


WORK ENVIRONMENT & PHYSICAL REQUIREMENTS  

  • This job primarily operates in a professional medical office environment. The physical demands to perform the essential functions of this job are: 

  • Effective communication, mobility, ability to operate office equipment and travel intermittently throughout the day.  

  • Must be able to remain in a stationary position at their work area for prolonged periods of time. 

  • Employee will occasionally be required to lift office products and supplies up to 25-30 pounds.  


POSITION TYPE & EXPECTED HOURS OF WORK  

This role is considered non-exempt. Evening and weekend work may be required depending on the schedule of the individual health and wellness center.  


OTHER DUTIES  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.  
 

Proactive MD is firmly committed to creating a diverse workplace and is proud to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity and/or expression, sexual orientation, ethnicity, national origin, age, disability, genetics, marital status, amnesty status, or veteran status applicable to state and federal laws.

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