Client Support Specialist

12 hours ago


Tampa, United States Baker McKenzie Tampa Center Full time

The Client Support Specialist will support the Firmwide Global Client Strategy and Key Client relationships from a finance operations perspective, providing comprehensive and commercially focused guidance, involving the coordination of new assignments, matter opening, pricing, billing, collections, and reporting.

Responsibilities:

  • Partner closely with Market and Center teams for a portfolio of global Key Clients; coordinating budgets, billing, collections, and reporting
  • Ability to think strategically and advise on finance-related issues
  • Coordinate the review, approval, and implementation of client guidelines and financial agreements
  • Conscientious and protective of the sensitive and confidential nature of information with a high degree of accuracy and attention to detail
  • Provide finance-related reporting to internal teams and external clients, as needed (recurring or ad hoc)
  • Prioritize, manage, and deliver multiple projects under pressure
  • Review and analyze data for trends impacting billing or collections and ensure preventative solutions are provided
  • Ensure timeliness of resolutions to comply with urgent requests and deadlines while operating globally; this responsibility will require the need for occasional flexible schedules
  • Manage client and Partner expectations as defined by the Global Process Owners and work within established parameters
  • Work with colleagues to develop best practices and identify new efficiencies per a culture of continuous improvement

Skills and Experience:

  • Bachelors degree or equivalent experience
  • Strong comprehension of billing and collections functions, preferably within a professional services environment
  • Ability and desire to thrive in a fast-paced, unstructured environment
  • Proven ability to influence, interact, and consult with senior leaders regarding finance processes, guidelines, and compliance
  • Strong project management and critical thinking skills
  • Proficient use of MS Office and other productivity tools
  • Effectively diagnose and solve problems quickly with forward-thinking and high ethical standards
  • Excellent interpersonal skills with the ability to communicate effectively at all levels throughout an international firm
  • Ability to establish strong working relationships across all business units
  • Flexibility to work a reasonable shifting schedule is required


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