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Client Support Specialist

2 months ago

Tampa, United States Baker McKenzie Tampa Center Full time

The Client Support Specialist will support the Firmwide Global Client Strategy and Key Client relationships from a finance operations perspective, providing comprehensive and commercially focused guidance, involving the coordination of new assignments, matter opening, pricing, billing, collections, and reporting.


Responsibilities:

  • Partner closely with Market and Center teams for a portfolio of global Key Clients; coordinating budgets, billing, collections, and reporting
  • Ability to think strategically and advise on finance-related issues
  • Coordinate the review, approval, and implementation of client guidelines and financial agreements
  • Conscientious and protective of the sensitive and confidential nature of information with a high degree of accuracy and attention to detail
  • Provide finance-related reporting to internal teams and external clients, as needed (recurring or ad hoc)
  • Prioritize, manage, and deliver multiple projects under pressure
  • Review and analyze data for trends impacting billing or collections and ensure preventative solutions are provided
  • Ensure timeliness of resolutions to comply with urgent requests and deadlines while operating globally; this responsibility will require the need for occasional flexible schedules
  • Manage client and Partner expectations as defined by the Global Process Owners and work within established parameters
  • Work with colleagues to develop best practices and identify new efficiencies per a culture of continuous improvement


Skills and Experience:

  • Bachelor's degree or equivalent experience
  • Strong comprehension of billing and collections functions, preferably within a professional services environment
  • Ability and desire to thrive in a fast-paced, unstructured environment
  • Proven ability to influence, interact, and consult with senior leaders regarding finance processes, guidelines, and compliance
  • Strong project management and critical thinking skills
  • Proficient use of MS Office and other productivity tools
  • Effectively diagnose and solve problems quickly with forward-thinking and high ethical standards
  • Excellent interpersonal skills with the ability to communicate effectively at all levels throughout an international firm
  • Ability to establish strong working relationships across all business units
  • Flexibility to work a reasonable shifting schedule is required