Information Technology Business Relationship Manager

4 weeks ago

Los Angeles, United States The Aeon Group LLC Full time

Position: IT Business Relationship Manager (BRM)

Department: Information Technology

Industry: Public Transportation (Metro, Bus, Train)

Location: Los Angeles

Employment Type: Full-Time contractor

Job Summary:

The IT Business Relationship Manager (BRM) acts as a strategic interface between IT and

business units within public transportation (metro, bus, train), ensuring that IT initiatives align

with business strategies and objectives. The BRM will drive communication and collaboration

with business partners to understand their goals, proactively identifying technology solutions that

deliver value and improve operational efficiency. A key responsibility includes the creation and

management of technology roadmaps that directly support and align with the broader business

roadmaps and strategic objectives of the public transportation network.

Key Responsibilities:

1. Strategic Partnership and Communication:

o Build and strengthen relationships with business partners across the public

transportation system, including operations, planning, maintenance, finance

customer service and HR teams. Foster a two-way communication channel that

ensures IT fully understands business priorities and challenges.

o Serve as the primary point of contact for business leaders, ensuring regular,

transparent, and effective communication between IT and business units.

o Facilitate business-focused discussions to gather insights on long-term strategic

goals, service improvement initiatives, and operational challenges.

2. Technology and Business Roadmap Alignment:

o Collaborate closely with business stakeholders to understand their business

roadmaps, identifying strategic objectives, service enhancements, and

operational efficiencies.

o Translate the business roadmaps into detailed IT technology roadmaps, outlining

the necessary technology investments, initiatives, and timelines needed to support

business goals.

o Work with IT leadership to ensure alignment of technology priorities with both

short-term operational needs and long-term strategic vision, ensuring scalability

and sustainability of technology solutions.

3. IT Solution Delivery and Innovation:

o Collaborate with IT teams to design and implement technology solutions such as

passenger information systems, fare collection systems, scheduling tools, fleet

management, and asset tracking.

o Oversee the development and implementation of customer-facing digital

platforms (e.g., mobile apps, real-time passenger information) to enhance the

passenger experience and improve service delivery.

o Ensure technology solutions are integrated smoothly into daily operations,

meeting the needs of metro, bus, and train services.

4. Business Analysis and Project Management:

o Lead efforts to gather and document business requirements, ensuring technology

solutions are designed to meet business objectives and improve operational

efficiency.

o Act as a liaison for IT projects requested by the business units, ensuring alignment

with business strategy and timelines.

o Work closely with external vendors, contractors, and IT teams to deliver quality

technology solutions on time and within budget.

5. Strategic Planning and Value Realization:

o Identify opportunities to leverage technology to drive innovation, improve service

delivery, and optimize transportation operations (e.g., predictive maintenance,

automation of scheduling, passenger flow management).

o Ensure the business realizes tangible value from IT initiatives by continuously

monitoring and measuring the impact of technology solutions on operational

performance and customer satisfaction.

o Actively monitor industry trends and emerging technologies to propose

innovative solutions that can enhance the efficiency and competitiveness of the

public transportation network.

6. Performance Monitoring and Reporting:

o Monitor the performance of IT systems to ensure they meet service level

agreements (SLAs) and are contributing to the achievement of key performance

indicators (KPIs) related to transportation efficiency, customer satisfaction, and

cost management.

o Provide regular updates to business leaders and executive teams on the status of

IT projects, roadmap progress, and the realization of business value from

technology investments.

7. Risk Management and Compliance:

o Ensure that all technology solutions comply with relevant safety, security, and

regulatory standards, as well as public transportation-specific requirements.

o Work proactively to identify and mitigate risks, ensuring that transportation

services maintain high availability and reliability through robust IT infrastructure

and disaster recovery plans.

Qualifications:

? Education: Bachelors degree in Information Technology, Business Administration, or a

related field. A Masters degree or ITIL certification is a plus.

? Experience:

o Minimum of 5-7 years of experience in IT business relationship management,

business analysis, or IT project management, ideally within the public

transportation or a related industry.

o Proven experience in developing and aligning technology roadmaps with

business strategies.

o Strong knowledge of transportation systems, including fare collection, GPS

tracking, asset management, and passenger information systems.

? Skills:

o Excellent interpersonal and communication skills, with the ability to translate

business needs into IT solutions and communicate technical information to non-

technical stakeholders.

o Experience in strategic planning and roadmap development.

o Strong problem-solving and analytical skills, with the ability to foresee

technology trends and their potential impact on public transportation services.

o Ability to manage multiple projects simultaneously and deliver high-quality

results.

o Strong knowledge of transportation management software, ERP, and CRM

systems.

Competencies:

? Strategic Thinking: Ability to translate business strategy into actionable IT initiatives

and ensure alignment of IT roadmaps with business goals.

? Leadership and Influence: Capable of influencing decision-making and fostering

collaboration between IT and business partners.

? Customer-Centric Approach: Focus on improving both internal business operations and

the ridership experience through the use of technology.

? Innovation and Continuous Improvement: Ability to foresee and incorporate new

technologies and innovations into transportation operations to drive efficiencies and

improvements.

This role is essential in ensuring that IT not only supports but drives the successful execution of

public transportation strategies through strong partnerships, strategic alignment, and the delivery

of innovative technology solutions.

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