Information Technology Business Relationship Manager
2 weeks ago
Position: IT Business Relationship Manager (BRM)
Department: Information Technology
Industry: Public Transportation (Metro, Bus, Train)
Location: Los Angeles
Employment Type: Full-Time contractor
Job Summary:
The IT Business Relationship Manager (BRM) acts as a strategic interface between IT and
business units within public transportation (metro, bus, train), ensuring that IT initiatives align
with business strategies and objectives. The BRM will drive communication and collaboration
with business partners to understand their goals, proactively identifying technology solutions that
deliver value and improve operational efficiency. A key responsibility includes the creation and
management of technology roadmaps that directly support and align with the broader business
roadmaps and strategic objectives of the public transportation network.
Key Responsibilities:
1. Strategic Partnership and Communication:
o Build and strengthen relationships with business partners across the public
transportation system, including operations, planning, maintenance, finance
customer service and HR teams. Foster a two-way communication channel that
ensures IT fully understands business priorities and challenges.
o Serve as the primary point of contact for business leaders, ensuring regular,
transparent, and effective communication between IT and business units.
o Facilitate business-focused discussions to gather insights on long-term strategic
goals, service improvement initiatives, and operational challenges.
2. Technology and Business Roadmap Alignment:
o Collaborate closely with business stakeholders to understand their business
roadmaps, identifying strategic objectives, service enhancements, and
operational efficiencies.
o Translate the business roadmaps into detailed IT technology roadmaps, outlining
the necessary technology investments, initiatives, and timelines needed to support
business goals.
o Work with IT leadership to ensure alignment of technology priorities with both
short-term operational needs and long-term strategic vision, ensuring scalability
and sustainability of technology solutions.
3. IT Solution Delivery and Innovation:
o Collaborate with IT teams to design and implement technology solutions such as
passenger information systems, fare collection systems, scheduling tools, fleet
management, and asset tracking.
o Oversee the development and implementation of customer-facing digital
platforms (e.g., mobile apps, real-time passenger information) to enhance the
passenger experience and improve service delivery.
o Ensure technology solutions are integrated smoothly into daily operations,
meeting the needs of metro, bus, and train services.
4. Business Analysis and Project Management:
o Lead efforts to gather and document business requirements, ensuring technology
solutions are designed to meet business objectives and improve operational
efficiency.
o Act as a liaison for IT projects requested by the business units, ensuring alignment
with business strategy and timelines.
o Work closely with external vendors, contractors, and IT teams to deliver quality
technology solutions on time and within budget.
5. Strategic Planning and Value Realization:
o Identify opportunities to leverage technology to drive innovation, improve service
delivery, and optimize transportation operations (e.g., predictive maintenance,
automation of scheduling, passenger flow management).
o Ensure the business realizes tangible value from IT initiatives by continuously
monitoring and measuring the impact of technology solutions on operational
performance and customer satisfaction.
o Actively monitor industry trends and emerging technologies to propose
innovative solutions that can enhance the efficiency and competitiveness of the
public transportation network.
6. Performance Monitoring and Reporting:
o Monitor the performance of IT systems to ensure they meet service level
agreements (SLAs) and are contributing to the achievement of key performance
indicators (KPIs) related to transportation efficiency, customer satisfaction, and
cost management.
o Provide regular updates to business leaders and executive teams on the status of
IT projects, roadmap progress, and the realization of business value from
technology investments.
7. Risk Management and Compliance:
o Ensure that all technology solutions comply with relevant safety, security, and
regulatory standards, as well as public transportation-specific requirements.
o Work proactively to identify and mitigate risks, ensuring that transportation
services maintain high availability and reliability through robust IT infrastructure
and disaster recovery plans.
Qualifications:
Education: Bachelor’s degree in Information Technology, Business Administration, or a
related field. A Master’s degree or ITIL certification is a plus.
Experience:
o Minimum of 5-7 years of experience in IT business relationship management,
business analysis, or IT project management, ideally within the public
transportation or a related industry.
o Proven experience in developing and aligning technology roadmaps with
business strategies.
o Strong knowledge of transportation systems, including fare collection, GPS
tracking, asset management, and passenger information systems.
Skills:
o Excellent interpersonal and communication skills, with the ability to translate
business needs into IT solutions and communicate technical information to non-
technical stakeholders.
o Experience in strategic planning and roadmap development.
o Strong problem-solving and analytical skills, with the ability to foresee
technology trends and their potential impact on public transportation services.
o Ability to manage multiple projects simultaneously and deliver high-quality
results.
o Strong knowledge of transportation management software, ERP, and CRM
systems.
Competencies:
Strategic Thinking: Ability to translate business strategy into actionable IT initiatives
and ensure alignment of IT roadmaps with business goals.
Leadership and Influence: Capable of influencing decision-making and fostering
collaboration between IT and business partners.
Customer-Centric Approach: Focus on improving both internal business operations and
the ridership experience through the use of technology.
Innovation and Continuous Improvement: Ability to foresee and incorporate new
technologies and innovations into transportation operations to drive efficiencies and
improvements.
This role is essential in ensuring that IT not only supports but drives the successful execution of
public transportation strategies through strong partnerships, strategic alignment, and the delivery
of innovative technology solutions.
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