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Customer Experience Coordinator

3 months ago

New York, United States Veterinary Emergency Group Full time
WHO WE ARE

Veterinary Emergency Group (VEG) is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a "customer first" mentality and a true, employee-centric work environment.

TALENT + CULTURE AT VEG

At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we're aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, we're ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, "yes." We do the same and more for our teams. In fact, VEG is one of this year's nominees for INC Magazine's Best Places to Work

WHO WE NEED

We are looking for a champion to ensure level 3 customer experience at your hospital by ensuring that communication with our customers is efficient and positive. You lead by example, provide exceptional customer service, and are excited to work closely with the entire veterinary team.

WHAT YOU'LL DO
  • Work with our doctors and customers to ensure we are keeping people and their pets together.
  • Maximize efficiency by filtering all communication, ensuring that customers needs are met.
  • Ensure pertinent information is relayed to customers in a timely manner with accuracy and tact.
  • Discuss financial options with customers, including working through hardships and sensitivities.
  • Ensure patient follow-ups are completed with customers appropriately
  • Analyze telemetric data and customer feedback to extract value and make improvements.
WHAT YOU NEED
  • 1-2 years in high level customer experience
  • Excellent interpersonal skills, active listener, empathetic
  • Strong desire to help people
  • Upbeat personality
WHY YOU SHOULD CHOOSE US

Because emergency is all we do, so we do it best We also offer:
  • Industry-leading compensation ($18.00 - $30.00/hr)
  • 401K w/ company match
  • Health, Vision, and Dental Insurance
  • Paid parental leave - 10 weeks of paid leave at 100% of regular salary
  • Unlimited Continuing Education (C.E.) opportunities - we want to help you grow in your career
  • Flexible work schedules for a true work-life balance
  • Something new every day - you'll never be bored in emergency medicine
  • We build our hospitals from scratch. You'll be using all of the latest equipment and technology.
  • Generous employee pet discount
  • Hospital stocked with fresh groceries and snacks, monthly and quarterly contests, quarterly hospital outings, company-wide retreats, etc
  • Referral rewards - tell your friends why they should come work for VEG too


VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you