Customer Success Analyst

4 weeks ago

Bentonville, United States Nielsen Full time

Responsibilities You will work face-to-face with key retail clients to engrain robust NIQ solutions. This is done by assisting clients with navigating through complex business challenges with insightful and actionable NIQ recommendations with confidence. As a Customer Success & Insights Analyst, you are responsible for all client activity and the overall success of NIQ with our customer. This includes driving timely outcomes and client value through the data and analytics which drive the overall customer experience and elevate NIQ's performance. This role has deep knowledge of the customer's business and industry, enabling you to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure, fully leveraging the service model. Partner with customers to set objectives that drive business impact and maximum client value, building and maintaining strong relationships and deep expertise with adaptability, urgency, and positivity. Understand and leverage NIQ solutions and apply industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendations. Drive strategic thought leadership with customers leveraging NIQ tools and assets. Identify opportunities for increased partnership and elevate those opportunities to organizational partners. Facilitate clear day-to-day communications with customers, proving the value of NIQ solutions in support of growth, adoption, and value creation. Ensure timely delivery of data and reporting and drive internal issue resolution and the associated response. Identify potential revenue opportunities with customers and handoff to Sales Leaders to enable them to achieve sales goals. Work collaboratively with internal partners to ensure work is connected to customer business objectives, delivered on-time, and focused on outcome. Qualifications You are flexible and easily adapt in a dynamic work environment. You have a can-do attitude and can tell a story using data. You are the first to recognize an opportunity, then turn it into a solution. Curiosity, communication, and critical thinking drive your work. You are comfortable working with complex customer relationships and issue resolution. You are creative in leveraging existing data sources to answer tough questions. You work collaboratively, part of a remote team within a dynamic and challenging environment while maintaining high standards. Bachelor's degree with 1-2 years of experience with demonstrated expertise in syndicated data analysis in the FMCG, CPG, and Retail industries and application to customer-related business issues. Strong Excel skills (pivot tables, v-lookups). Experience in presenting data analysis to stakeholders and decision-makers. Strong analytical aptitude and proficiency in a range of software and digital tech. Experience in collaborating on projects and maintaining positive relationships in complex situations. Polished, persuasive communication skills with experience in presentations. Benefits Flexible working environment. Health insurance. Parental leave. Life insurance. #J-18808-Ljbffr

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