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Front Desk Supervisor

1 month ago

Lincoln, United States Atrium Hospitality Full time

Hotel: Lincoln Embassy Suites Front Desk Supervisor - Full Time Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence Join us at the Embassy Suites by Hilton Lincoln located in downtown Lincoln, a few short blocks from Memorial Stadium, the home of the Nebraska Cornhuskers, and the bustling nightlife in the Historic Haymarket District. The University of Nebraska - Lincoln is nearby along with the Lied Center for Performing Arts. Our property offers FREE associate meals and travel perks including Hilton Hotels Worldwide & Atrium Traveler Discounts. Public transportation is just around the corner, making for a stress-free commuting experience. We offer a comprehensive total compensation package that includes employer paid life insurance, competitive wages, a variety of health insurance options, dental, vision, short- and long-term disability, accident and critical illness insurance, health savings account, flexible spending account, time off accruals, and a 401k retirement plan with an employer match. Pay Rate: $17.06 At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for our associates and our guests. We are looking for a highly motivated individual to join our Front Desk team as the Front Desk Supervisor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests while helping to lead our front desk team in checking in and registering guests. This role plays an important part in our culture: Service: Provide exceptional customer service by being engaging and taking sincere interest Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established Conduct pre-assignment of hotel rooms, including VIPs, repeat guests, all packages, and any special requests Perseverance: Help to resolve problems through recovery when things aren’t quite right Inclusion: Commit to the equitable treatment of all associates and guests as well as equal access to opportunities and resources for all, at every level of the organization Train all new Front Desk Agents to provide exceptional customer service Respect: Value everyone’s contribution to the team, and be valued as a key part of our success Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation Innovation: Look for ways to become an expert on the local area, being able to answer inquiries pertaining to hotel services, registration, shopping, dining, and travel directions Seek new ways to enhance the guest experience Teamwork: Supervise daily shift processes ensuring all team members adhere to standard operating procedures Work closely with the Maintenance and Housekeeping teams to communicate and coordinate the day What do we need from you to be successful in this role? Previous hotel front desk experience is a must; supervisory skills training or experience is preferred. Customer service is our top priority, with a strong desire to make an impact on other people. Excellent verbal and written communication skills with an outgoing and engaging personality. Ability to pick up computer skills easily, as the hotel operates off a Property Management System. Must be able to stand for the duration of the shift. Flexibility to work early mornings, evenings, weekends, and holidays. When you’re an Atrium Associate, you’re part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include: Daily Pay Significant Travel Discounts on Marriott and/or Hilton properties 401k Plans Medical Insurance Other property-specific benefits Plus, we ensure you can grow your career through internship programs, training and development, and over 80 hotels that offer incredible opportunities for career-driven associates. Actual compensation packages are based on a wide array of factors unique to each candidate, including skill set, years & depth of experience, certifications, and specific office location. This may differ in other locations due to cost of labor considerations. Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr