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Front Desk Supervisor

4 months ago

Lincoln, United States Marcus Corporation Full time

Job Description Front Desk Supervisor - ( 220000G1 ) **TITLE & SHIFT** **: Front Desk Supervisor, Full Time.** This team generally works during every Husker Game, shifts may include weekends and holidays. * Assist front desk manager with training of front desk/ bell/ concierge staff on Hotel policies, practices and procedures.

* Administer discipline as needed at a supervisory level and ensure disciplinary procedures are followed.

* Ensure high levels of quality and service in front desk area.

* Operate front desk to include greeting guests, performing guest transactions, operating the front office system, answering the phone and ordering front desk supplies.

* Assist front desk manager with reservations, registration and special arrangements for groups.

* Review shift reports daily and perform follow up as necessary.

* Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.

* Represent the hotel with professionalism and decorum.

* Follow all Marcus Hotels and Resorts policies and procedures, Marriott Standards, and Information Protection procedures.

* Attend all scheduled mandatory Guest Services Department meetings, trainings and hotel meetings.

* Perform all other related duties and special projects as requested and/or assigned.

* High School Diploma required, advanced degree in hospitality related field preferred.

* At least 1 year of Front Desk experience required, prior Supervisor experience preferred.

* Must be able to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure.

* Basic mathematical skills and ability to operate a 10-key by touch.

* Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.

* Excellent interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language.

* Must have excellent telephone etiquette skills.

* Must be able to represent the company in a professional, well-groomed and courteous manner.

* Supervisory and organizational skills with the ability to multi-task.

**Primary Location**

: United States-Nebraska-Lincoln